Can't activate my iphone cause the previous owner can't remember their information

How do I activate my iphone when the previous owner can't remember their information to take it off their account?

Send the previous owner this link and tell them to reset the information. If they will not or cannot do so, the iPhone is useless to you.
(120831)

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I don't have the previous owner apple account how can I activate my iPhone without the previous owner?

What can I do to active my new iPhone 5s if I don't have the previous owner apple ID because I don't know him.

So the trick here is at what point are you getting stuck? You'll know whether or not you can use the device after you've restored it in iTunes. If the previous owner had not removed their iCloud account (or turned off Find My iPhone) before you do this, then the phone is forced into Activation Lock (which you'll likely see after restoring the device, upon setting it up). If this is the case, you either HAVE to contact the previous owner and have them help you type in their password or remove the phone from their iCloud account by logging into iCloud.com, or if you can provide valid proof of purchase you may be able to get support through AppleCare or an Apple Store. Otherwise, see if you can return it! Good luck!

How can i activate my iphone 4 if previous owner does not remember the id and password

Hi,
I got an iphone 4 from my brother in US,phone was officially unlocked after the expiry of contract,i used it for sometime
when my brother tried to remove it from his iclod id the phone is asking to reactivate and needs username and id of the previous owner i.e my brother but we have tried all the ids and passwords and are not working
Please suggest a solution

Your brother has to remember his Apple ID and password...which will be the same as the iCloud account uses. To activate, you can also have your brother login to his iCloud account and if the iPhone is listed, send an erase signal. That will completely erase his information and you can enter your own.

I bought a used iphone and the previous owner forgot to delete their icloud account, so I cant add mine. Is there anything I can do?

I cant seem to get in contact with the previous owner.

You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
iCloud: Find My iPhone Activation Lock in iOS 7
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
icloud.com/find
. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

I purchased a used Mac Mini and the previous owner did not remove their information. How do I do this?

Operating System is Mavericks and I have no discs, etc. I've tried to add a new admin and delete the old one but everything is asking me for the original password, which I don't have.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

How can I activate my iphone although the previous apple id is mine?

I bought an iphone 5 on amazon and used it for nearly 2 month. But it isnt fit with my company, so I sold it to my friend. He restored it and it needed my apple id to activated. But when I typed in, it said my apple id couldnt used to activated this phone, although I was the one who set up it first.

I am having a similar problem. I am beginning to wonder if there is something wrong with apple authentication right now.

Bought iphone 5 second hand and cant activate my iphone because the owner forgot to delete previous apple id account

please help anyone asap bought a iphone 5 of this guy but cant activate my iphone cause the previous owner forgot to delete his old apple account and now i cant activate my iphone 5 and i cant get in touch with the previous owner cause i dont know him haha

Sorry, but you can't use that iPhone. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
(121713)

I recently bought a used iPod touch generation 5 and reset it (erased everything from it because the previous owner left a passcode on it) and I had to enter my language,wi-fi stuff, and then it said "Activate iPod" I don't know the owners info! Help?

I recently bought a used iPod touch generation 5 and reset it (erased everything from it because the previous owner left a passcode on it) and I had to enter my language,wi-fi stuff, and then it said "Activate iPod" This iPod is currently linked to an Apple ID (c*****@k*****.net). Sign in with the Apple ID that was used to set up this iPod. The man who sold it to me said he bought it from another guy and sold it to me..So, I don't know what to do! I searched it up and it said you could go to iCloud and iTunes, but It's not working for me. Please help!!

A little more information:
You are running against the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
If you can't get this done
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
you have a thin brick. I suspect your iPod was stolen or lost. I would turn it into the police since it is worthless to you if you can't get the previous owner to remove from their account

HT201441 is there anyway to get the email of the previous owner of an activation lock iphone

I bought a used iphone 5s online and after I restores it on iTunes it got activation locked cause the previous owner did not remove find my phone how can I get there email to have them remove the device cause all the screen says is h*******@gmail.com I need to know what are those *****

The lock will prevent you from erasing the phone and configuring it for yourself. You can't download anything from the iTunes Store, you can't upgrade the software, etc. Any attempt to use the phone that requires an Apple ID and password you cannot perform since you don't know that information. However, the person who placed the lock on the phone can at any time choose to erase it completely.

HT201441 Can i delete the account if the previous owner is not preasent ?

I just bought an Apple Iphone 5C..... and i do not know how to activate it i have bought it on ebay and i cannot activate the previous owners number so i cannot speak with im..... However , i ave e-mailed him and he has not responded

Nothing you can do with the iPhone until the previous owner removes the lock.

Hello i payed a Iphone4s and i will registried of my account i can,t do this he says the iphone is registy of a other user but i can ussing i cloud and ican found my iphone but the old owner has this remove from his i,cloud

Hello i payed a Iphone4s and i will registried of my account i can,t do this he says the iphone is registy of a other user but i can ussing i cloud and ican found my iphone but the old owner has this remove from his i,cloud
but she by this iphone from a other owner and sche has no contact to the owner
sory my englisch are not perfeckt

There is a possibility that you've bought a stolen iphone which has an iClould lock on it. The only way to remove an iCloud lock is to contact the previous owner of your phone and inform him of your problem. But you dont know who the previous owner is hence you cant unlock your phone. Do a fresh restore with itunes by connecting your iphone to your pc, opening up itunes and clicking restore. I'm not sure if that'll help, but it's worth a try. Hope I helped. Cheers

HT201441 I can not find the previous owner and ask them the Apple ID!

what van I do if can not find the previous owner???

If you have bought a second-hand iPhone and the previous owner has locked it, only he can unlock it as indicated in the Help page you came here from. If you cannot contact him you will be unable to use the phone; there is no way round this.

How do I re-register my MacBook in my name, rather than the previous owner?

I just purchased a older MacBook, i've reinstalled the OS X Yosemite and did the whole factory reset thing, the previous owner's account, apps and information has all been completely wiped.. How ever I think the MacBook is still some how registered to the previous owner... My iPhone sees it still being named the name the previous owner gave it? I'm trying to set up the whole "text and receive calls from my MacBook" but I think that it still being registered to the previous owner is not allowing me to use this feature. Can anyone tell me what I need to do to make sure the previous owner is in no way tied to my new MacBook? and how I can "re-register it" into my name?
Not sure if my questions makes a lot of sense or not, but anything helpful would be appreciated!
-Andrew

You restored OS X from the previous owners recovery partition. That Mac shipped with OS X Snow Leopard and unless you have the original discs you'll need to buy a retail copy of SL http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard and use it to completely erase the hard drive and reinstall OS X as a new Mac That can be registered to you. Once you upgrade to 10.6.8 you can then upgrade to Yosemite for free.

Bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police.

HT201441 Hello,what if i have no ideea who was the previous owner,how can i find out who he/she is ar activate my iPhone 4s iOS 7.0.4 with my iCloud account?

Hello,how can i activate an iPhone without noing who was the previous owner?
Can i activate'it with my iCloud account?
If yes what are the steps i nead to take in order to do it?

ASireag wrote:
Hello,how can i activate an iPhone without noing who was the previous owner?
Only its legitimate owner can remove an iPhone from Find My iPhone. If you did not purchase it directly from its legitimate owner you're out of luck.

Can't activate my iphone cause the previous owner can't remember their information

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