Can't activate new maxx: no bars

Hi! I am trying to activate an insurance replacement, but when I start the process, it doesn't work because it says it's getting no signal. The 4g area is grey, not blue, like when it's got a signal. My original phone has a signal with lots of bars. What might be going on?
Thank you so much for your help!
Bonnie

We want you to enjoy that device ASAP bonnieboo2! Are you outside your home area? Where are you currently located? You will need to be in a 4G area to activate your SIM and 4G device. Did you retain your existing one or did you receive a new one with the replacement?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport

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