Can't activate Parental Controls

Hi.
Every time I try to activate Parental Controls is fails.
From "My Extras", I select the "Get stared" from the BT Parental Controls item, which takes me the a BT Parental Controls page. From that page, I can click on "Continue to select a filter level", and then I'm offered a choice of three filter levels. Selecting the level of filtering I want (light), and then clicking "Activate now", I see a spinning progress meter on the PT Paterntal Controls activation page, shortly followed by a failure noitice "Sorry, we haven't been able to activate your BT Parental Controls. Please try again". Trying again repeats the spinning progress meter, but always fails. After 4 or 5 attempts, I'm booted back to My BT page.
I've tried this procedure more than a dozen times,  and have also tried ringing the Parental Control tech support, but that call took over an hour to establish - and then dropped two minutes after getting through to some one :-(
Is there a moderator available who can help resolve this. I won't allow my kids on the interet without getting this sorted - and you can well imagine how popular thats going to make me!

Hi mdrenwick,
Thanks for posting and I'm sorry about the problems you've had activating the parental controls service. Please use the 'contact the mods' link in my forum profile to send in your details and we'll get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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