Can't activate Parental Controls
Hi.
Every time I try to activate Parental Controls is fails.
From "My Extras", I select the "Get stared" from the BT Parental Controls item, which takes me the a BT Parental Controls page. From that page, I can click on "Continue to select a filter level", and then I'm offered a choice of three filter levels. Selecting the level of filtering I want (light), and then clicking "Activate now", I see a spinning progress meter on the PT Paterntal Controls activation page, shortly followed by a failure noitice "Sorry, we haven't been able to activate your BT Parental Controls. Please try again". Trying again repeats the spinning progress meter, but always fails. After 4 or 5 attempts, I'm booted back to My BT page.
I've tried this procedure more than a dozen times, and have also tried ringing the Parental Control tech support, but that call took over an hour to establish - and then dropped two minutes after getting through to some one :-(
Is there a moderator available who can help resolve this. I won't allow my kids on the interet without getting this sorted - and you can well imagine how popular thats going to make me!
Hi mdrenwick,
Thanks for posting and I'm sorry about the problems you've had activating the parental controls service. Please use the 'contact the mods' link in my forum profile to send in your details and we'll get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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I bought some months ago a black MacBook and I could use parental control in Safari without problems.
This week, I had to reinstall MacOS X and since then I can't activate parental control anymore. I tried all the actions proposed in this forum but without success. I erased the disk with 0 writing, installed MacOS X 10.4.6 in English and installed all updates so that at the end I was running MacOS X 10.4.8. I created an account and activated parental control for Safari, Mail, Finder and iChat (not dictionary). When I check parental control check mark in Safari, it is not activated and when I try to activate it, it doesn't work. I tried with user accounts with and without password, with and without limited finder. In each cases, it didn't work. Every help will be greatly appreciated because without parental control on, I can't let my boy surf on the internet.
Black MacBook 2GHz 2GB RAM Mac OS X (10.4.8)Hello once more,
I solved the problem.
The solution was to reformat the disk using "Mac OS Extended (Journaled)" instead of "Mac OS Extended case sensitive(Journaled)".
Thanks to all for their help.
You are welcome, thanks for the reply back & letting us know that it was your original? format choice that was the problem, & reformatting to Mac OS Extended Journaled [ as my computers are all formatted] helped get you sorted.
I am not clear why one would chose to format as such, this is new to me.
I am very glad you can now feel more secure in allow your child on line.
At least i knew that the parental controls do work as I underlined,
I am curious exactly how the case-sensitive format prevents them from working/being active.
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And this from Macfixit, The dangers of case-sensitive HFS+
Panther includes Case-sensitive HFS as a potential file system. However, implementing a case-sensitive file system in OS X has some significant hurdles, the most compelling being that many current Mac OS applications that work with files will need to be updated to provide case-sensitivity themselves. This especially the case for backup and disk repair utilities. For example, using the two example files above, most backup applications will assume that they are the same file, and only back one up. (Dantz has already posted a warning to this effect in a Retrospect support document, stating, "Retrospect 5.1 does not recognize case-sensitive file names. If 'file' and 'FILE' exist in the same directory, only one will be backed up.") Likewise, most current Mac OS X disk utilities would see the two example files as two files with the same name, causing a number of problems when trying to repair/rebuild/reconcile drives and drive directories.
In other words, Case-sensitive HFS is not (yet) for the masses. We're sure there will be a curious type (or forty) who will be determined to figure out how to enable it on the standard OS X client. If such a procedure becomes available, we urge you to remember the old saying: just because you can doesn't mean you should.
I also read this,10.4: Use Adobe Creative Suite with case-sensitive HFS
quote from link....
"One of the downsides I have noticed of a case-sensitive file system is that Adobe's CS 2 Suite does not work at all. The solution is simple though:"
See the link for more.... a learning experience for me, thanks.
Enjoy your Macbook!
Kind regards,
Eme'~[ ) -
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