Can't activate product-license key?

So i recently bought an acer windows 8 64 bits, and everything was going smoothly until one day a virus from the internet affected my system, and now most of my drivers are gone with no backup or any cd to install them, and windows doesn't function well
anymore, like i can't change lock screen or purchase from windows shop, and even a mtp USB errors with no solution, I've tried many methods like contacting the manufacture for support, and I even tried PC cleaner and it gave like a thousand error messages,
and the only solution is to use the license-product key, however my product-license key is invalid for some reason, and I don't have an original windows disc to do a proper format, so please help me, and sorry for dragging this, it just that I'm really frustrated,
hope you guys give links a video would be great because I'm not very knowledgeable about computers.

SanValentine,
Considering the issues that you’re having, you may want to look at restoring your computer to an earlier point in time.
Take a look at the
How to refresh, reset, or restore your PC page for more information and step by step instructions on how to restore your computer to a point before the virus came along and started these issues.
Hope this helps!
Mike
Windows Outreach Team – IT Pro
Windows for IT Pros on TechNet

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Product/License key not activated

How to activate product/License key?

Could you kindly check below screen capture and find out a way how to proceed on.
I would also suggest you consider removing/obscuring the screen capture which shows your *private* product key.
(this is a publicly accessible web forum, and the key is your paid-for-license entitlement...)
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Computer crashed, had to move programs to new hard drive, now Lightroom wants a serial number to open and I can only find the license key I was given upon purchasing it.

My computer crashed and now when I try to open Lightroom it's asking me for a serial number. I purchased this program off of Amazon and I can only find the License Key # in the e-mails they sent me. How can I retrieve my serial number?

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Can't activate products with valid creative cloud subcription.

Briefly:
i have a valid cloud subcription.. I dowloaded Adobe application manager. Signed in to Creative cloud website than clicked the link "download" which opened application manager and installed the selected product.
After i opened the installed product i tried to activate it. I clicked on the LIncense Sofware button and logged in with the adobe id. But it strted to asks for serial number. So i turned to adobe support live chat. After one hour of chat turned out the problem is that i have a Windows OS with hungarian language and application manager installed the hungarian version of photoshop which can t be activated with crative cloud subcription,
Is this true?
THey recommended me to install adobe products on an OS with english language and install english version adobe products. I don t think this ok!
Can anybody help me??? Or creative cloud subcription is waste og mony if i don t have english OS??
I am coping the chat with the support for moe details:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Ahmed.
Ahmed: Hello! Welcome to Adobe Customer Service.
Ahmed: May I please have your email address registered with Adobe while I review your request?
Melinda: sure. [email protected]
Ahmed: Thank you
Ahmed: Could you please provide me your street address and telephone number, so I can confirm it?
Melinda: *********************
Melinda: *********************
Ahmed: Thank you for confirming, I will be glad to help you with that.
Ahmed: May I have the order number?
Melinda: Order: ***************
Ahmed: Thank you
Ahmed: Here is the serial number of product *******************
Ahmed:
Melinda: it says can t activate beacause the given serial number is not valid
Ahmed: May I have the product name which you have trying to activate
Melinda: Photosop CS6 Extended
Ahmed: All right!
Ahmed: This concern is not under my expertise so I am going to transfer this chat to Installation team.
Ahmed: Are you ok with it?
Melinda: SURE!
Melinda: Thanks!
Ahmed: Please stay online, I will transfer the chat to the Installation team.
Melinda: OK
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Shivashankar'
Shivashankar: Hello. Welcome to Adobe Technical Support.
Shivashankar: Hi Melinda.
Shivashankar: As I understand that you are unable to activate the product, am I correct?
Melinda: Yes.
Shivashankar: I am sorry for the inconvenience.
Shivashankar: Thank you for confirming.
Shivashankar: I will be glad to check that for you.
Melinda: i downloaded the product from the creative cloud website through adobe Application Manager
Melinda: i have a valid creative cloud subcription
Shivashankar: Just to confirm, are you trying to activate the product in the Corporate network?
Melinda: Yes
Shivashankar: Do you have Proxy server enabled on your machine?
Melinda: no
Shivashankar: Please disable the Firewall and Antivirus and try to activate the product.
Melinda: ok. one moment please.
Shivashankar: Sure, thank you.
Melinda: same happeing again. when i open photoshop it says the trial will expire in 5 days. than i click on License This Software button than on the next screen i click on the Login button and it asks for a serial number which i don t have.
Shivashankar: Let us update the Application Manager from the below provided link and check this concern.
Shivashankar: Please click here:
Melinda: i already updated to this version because i found a support artcle which recommended this.
Shivashankar: Okay, thank you for confirming.
Shivashankar: We will check the host file and try to activate the product.
Melinda: ok.
Shivashankar: While Holding Windows button on Keyboard hit the key R. Once the Run command opens type in Drivers and hit Enter.
Melinda: ok
Shivashankar: This will explore the Drivers folder, In the Drivers folder open the folder named etc and check if you can find a file named Hosts.
Melinda: file explorer opened
Melinda: found hosts
Shivashankar: Please copy paste the host file to the desktop and let me know the contents of host file.
Melinda: this is it: 127.0.0.1 localhost 192.168.2.96 xserver 192.168.2.96 companyweb
Shivashankar: Do you have any other entries in the host file?
Melinda: there are some rows wich starts with #, but i think these are comments
Melinda: the effective contet is that 3 row i copied
Shivashankar: Could you please copy paste the whole contents?
Melinda: sure
Melinda: # Copyright (c) 1993-1999 Microsoft Corp. # # Mintafájl a Microsoft TCP/IP for Windows-hoz. # # Ez a fájl IP címek és NT számítógépnevek (NetBIOS nevek) egymáshoz # rendelésére szolgál. Minden egyes tételt külön sorba kell írni, először # az IP címet, azt követően pedig a hozzá tartozó nevet. A cím és # a név között legalább egy szóköz vagy tabulátor karakternek kell lennie. # # A # jel általában a megjegyzést tartalmazó sorokat jelöli, néhány # kivételtől eltekintve (ezeket lásd alább). # # Példák: # # 102.54.94.97 rhino.acme.com # forráskiszolgáló # 38.25.63.10 x.acme.com # x ügyfélállomás 127.0.0.1 localhost 192.168.2.96 xserver 192.168.2.96 companyweb
Shivashankar: Thank you for the information.
Shivashankar: Just to confirm, may I know the Operating System language and Product language you have installed?
Melinda: Windows XP SP3 32 bit / Hungarian
Melinda: Photoshop also hungarian
Shivashankar: Thank you for confirming.
Shivashankar: I have checked with the resources and I see that you have purchased the English version product and you are activating the Hungarian language version software, hence you are facing this issue.
Shivashankar: I would request you to install the product in English language and try to activate using your Adobe ID and password to resolve this issue.
Melinda: How can i install the english version? Because the application mager installed it. i didn t choose the language.
Melinda: i just clicked the install link on the creative cloud portal than the application manager did the rest automatically
Shivashankar: Please install the product where the Operating System is in English language.
Melinda: So you are saying i need and a computer with an english version of windows?
Melinda: or i can dowload english version of photoshop from adobe.com?
Shivashankar: Yes, please make sure to install the product where the Operating System Language is English and the Product language is English.
Melinda: so actually creative cloud subcription is waste of mony if i don t have OS in english? But this is not OK!!!
Shivashankar: I am sorry to hear that.
Shivashankar: Do you have further questions for me?
Melinda: no.

Hi ISSUESKFT,
When the Adobe Application Manager starts up, ou can click on your name that appears on the Adobe Application Manager and choose Preferences.
In preferences choose the magyar language and install the softwares.
If you want you can install them in English language and there should not be any issue in activating the products. Creative Cloud subsiption doesnot requires a Serial Number number, just sign-in is required.
Please try it and let me know what happens.

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Can't activate product-license key?

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