Can't activate subscription

I've been running CS5.5 on a yearly subscription for a couple of weeks now on tower and laptop without any difficulties. But this morning I am unable to start any of the applications as the Application Manager says I'm not connected to the internet (which I am) and is unable to activate the Suite. It's still working on the laptop fine which is connected to exactly the samre network. Any help?

Thanks Mylenium,
I did have a look at that link but it wasn't helpful in my situation. I was alternately getting the messages that I needed a serial number or that there was no subscription linked to my account (even though the first computer recognised me and was working fine.)
So unfortunately for anyone experiencing the same issue, I'm still not sure what the problem was. 3 hours online to adobe support later, they got it sorted.
Thanks for replies.

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I have 2 Adobe CC subscription plan under same adobe ID, but i only can manage to used on two computers. How can I activate another the second plan.

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Hi AndrewHISC
We would need to cancel one of the subscriptions and then you could sign up again using another ID.
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Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack. How can I activate the need of licens?

Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack.
How can I activate the need of licens?
The reason can be Adobe policy, I have change computer, added products, stop using any product and so on.

Hans,
When you no longer need the Adobe software on a computer or you wish to move it to another one, you should deactivate the software.
See this link: how to deactivate software. Installation rules will let you install the software on two computers of the same platform (both windows or both mac) but you are limited to running it on only one at a time. If you have only installed it once, you should be able to install it on the other computer. If you have already installed the software twice and you don't have access to your previous computer or you upgraded your computer's hardware, replace a hard drive, upgraded your operating system, or reformatted your drive before deactivating your software, you can ask Adobe Support to help you deactivate the software from the machine. Just have your serial number or Adobe ID ready, and then contact support. Then you can install the software from the links below and enter your serial number to re-activate the software.
If you need to find your serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, please see Find a serial number.
Pattie
Download software here:
Downloads
Acrobat: XI, X | 9,8 | 9 standard
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard
Downloads for older versions
Creative Suite CS5.5 | CS5 | CS4 | CS3
Acrobat X | 9, 8
Photoshop Elements 11, 10 | 9, 8 , 7

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are tr

I have a subscription and I pay each month for that. I installed the suite Adobe (indesign, photoshop, illustrator and acroba) on my second computer (laptop) but they are installed like trial version. I can't activate them with my adobe. They still are trial versions... How can I actvate them on my second computer ?

On that computer... Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I can't activate my programs even though I paid for a subscription. I did a chat with the help desk and they didn't solve my problem. I want to cancel my account. Please contact me since the chat is down

I can't activate my programs even though I paid for a subscription. I did a chat with the help desk and they didn't solve my problem. I want to cancel my account. Please contact me since the chat is down

Activating after a Find My iPhone lock bricks the device if you don't know the password used by Find My iPhone.
Read through this article to find if your device has an activation lock.
http://www.macworld.com/article/2048739/get-to-know-ios-7-activation-lock.html
If this is what you have - the news is bad:
http://www.cultofmac.com/246755/why-ios-7s-activation-lock-is-a-disaster-waiting -to-happen/

How many computers can I activate from a single subscription of Adobe pro?

How many computers can I activate from a single Adobe Pro subscription?

Not sure what you mean by "Adobe Pro"; there are several Adobe programs that have the suffix "Pro".
Anyway, most Adobe software you can install & activate on two computers.

Can't activate windows vista

I am trying to install Windows Vista Business (retail boxed) 64 bit. The box didn't include 64 bit media and so I've downloaded it from technet. The install asks for the product key but it is not accepted "your product key cannot be validated.
Review your product key and make sure that you have entered it correctly".
I have been in a chat with microsoft for 2.5 hours so far and they have referred me to this forum. I don't feel that I am getting anywhere and I am incredibly frustrated.
I enclose the contents of the chat so that you can see what has already been discussed and what steps have already been taken.
You are now chatting with 'Ethan'.
Ethan: at 10:05:35
Hello Craig. Welcome to the TechNet Online Concierge. How may I assist you today?
Ethan: at 10:07:56
Excuse me, Craig, are you there?
Craig Stenton: at 10:08:01
Hi Ethan. I believe I spoke to you yesterday. I have a retail boxed version of Vista that has been unused that I'd like to use, but it only includes media for 32 bit and I am trying to obtain the media for 64 bit. I was given a link to download the software,
which I have done but my product key doesn't work with the software - product key cannot be validated. The software that I have is Vista Business (box)
Ethan: at 10:09:36
Thanks for your inquiry. In that case, you may claim a product key from the downloading page by clicking the "Product Keys" button.
Ethan: at 10:10:06
Or do you still want to use that product key?
Craig Stenton: at 10:11:07
That's ok if I can legally do that. The software will not be used by me and so I'm not sure the technet license should be used by another. I'm ok with it because I know that I have got a license for Vista. Is that ok legally?
Craig Stenton: at 10:12:01
Also, now that Microsoft is finishing the technet program, what happens to the license keys? Will they become invalid at some point in time?
Ethan: at 10:12:40
Technically, they will continue to work as usual. However, according to TechNet Licensing Terms, you must remove all TechNet products after your subscription expires. There is no perpetual use rights for any TechNet subscription.
Craig Stenton: at 10:16:08
So how does that relate to this enquiry? If I use the technet license and then my subscription expires then I can no-longer use the technet product key. Is it ok to continue to use it in place of the one with the boxed product? If it will work technically,
and I can prove that I have one product key (that I am not using for technical reasons) is that ok?
Ethan: at 10:18:06
In this case, I'd like to check your product key for you. Could you please send the key to [email protected] with "To Ethan" included in the subject so that I could know the issue better? Thanks.
Ethan: at 10:20:45
I mean I'd like to check why the key can't activate your media so that I could tell you if there is any other solutions.
Craig Stenton: at 10:22:01
My media only seems to install 32 bit but the license covers 32 bit and 64 bit. I need 64 bit media.
Craig Stenton: at 10:22:46
My product key doesn't work with the 64 bit media that I have downloaded from technet.
Ethan: at 10:23:38
Excuse me, you mean your product key is a 32 bit key, right?
Craig Stenton: at 10:24:22
I have a product key and just want 64 bit software to work with it. I want it to be legally correct but to a point, in my mind, it shouldn't matter if the software has to use a different product key to replace mine.
Ethan: at 10:26:43
Please note that product key and installation media must match with each other. Do you need me to check the type of your product key for you at this moment?
Craig Stenton: at 10:27:07
There is nothing on the box to say that it is 32 bit only. It does say "includes 32 bit dvd and information on obtaining 64 bit dvd", which does suggest that the product key is for 32 bit and 64 bit. there isn't any information to obtain 64 bit media
Ethan: at 10:31:25
Thanks for your information. In this case, I'd suggest you to contact our Windows Store support to see if they could provide you the retail installation media for you.
Ethan: at 10:31:25
Please click “Windows store support” on the bottom of the following to submit a support ticket for assistance:
Ethan: at 10:31:25
https://msdn.microsoft.com/subscriptions/windevcenter
Craig Stenton: at 10:32:46
Link just takes me to a page that says "We can't find any MSDN Subscriptions that are linked to your current Microsoft Account. If you have your subscription details (Subscriber ID or Benefit Access Number, name, and email) then you can activate your account
to start using your subscription benefits."
Ethan: at 10:33:21
Sorry, one more moment please.
Ethan: at 10:36:52
Still checking, one more moment please.
Craig Stenton: at 10:42:56
ok
Ethan: at 10:43:27
Sorry for the delay.
Ethan: at 10:43:27
Microsoft Store Hours of Operation:
Ethan: at 10:43:27
08:00-20:00 (GMT), Monday - Friday + 09:00-18:00 (GMT), Saturday
Ethan: at 10:43:27
Microsoft Store Sales and Customer Support.
Ethan: at 10:43:27
One of our representatives can process the order over the phone for you:
Ethan: at 10:43:27
0800 026 0329
Ethan: at 10:44:25
By the way, may I know where did you get this product key?
Craig Stenton: at 10:45:28
But surely I can just download the 64bit software? I don't want to have to wait for a disk to be delivered and I don't expect to have to pay for it if it's available on download.
Craig Stenton: at 10:46:19
The product key is on the Vista Business box. I can provide a photo if you wish
Ethan: at 10:46:31
Sorry, I mean could you please tell me where did you get your retail boxed version of Vista
Craig Stenton: at 10:47:36
Oh, sorry. I can't be certain. Possibly PC World - I used them quite a lot at that time.
Craig Stenton: at 10:49:05
I didn't buy it off ebay or other dubious sources if that is the purpose of your query. If I look back through our accounts I will be able to determine where it was purchased but that is a big task.
Ethan: at 10:53:16
I just double checked it for you, Windows Vista product keys should work for both 36 bit and 65 bit versions.
Ethan: at 10:54:11
**Windows Vista product keys should work for both 36 bit and 64 bit versions. Sorry for my typo.
Craig Stenton: at 10:55:17
I saw that but I know what you meant ;-> so, now that we know that my product key is valid for 64 bit, how do I download the 64bit media? It must be available.
Ethan: at 10:57:55
Just to confirm, your product key is for Windows Vista Business, right?
Craig Stenton: at 10:58:50
Yes, that is correct
Ethan: at 11:02:37
Could you please tell me if you have used before? Also please give me more information about activating the media downloaded from our TechNet site.
Ethan: at 11:02:55
**Could you please tell me if you have used the key before? Also please give me more information about activating the media downloaded from our TechNet site.
Ethan: at 11:04:30
Sorry, I just noticed that you said the key is unused. Then could you please tell me the error message when you activate with the key?
Craig Stenton: at 11:04:52
TBH, I'm not even sure I ever used it, but if I did, it wasn't for long. I purchased it so that I could support a couple of users with new Vista laptops but then downgraded them to XP due to problems (then) with Vista.
Craig Stenton: at 11:06:14
The problem that I get when trying to use my product key with the download from technet is "your product key cannot be validated. Review your product key and make sure that you have entered it correctly"
Ethan: at 11:06:48
In that case, could you please send the key to [email protected] with "To Ethan" included in the subject so that I could check for you if the key is still valid?
Ethan: at 11:09:17
Excuse me, Craig, are you still there?
Craig Stenton: at 11:11:10
yES, i AM STILL HERE. jUST SENDING THE EMAIL
Craig Stenton: at 11:11:31
Sorry, caps on for typing the product key in my email to you.
Ethan: at 11:12:02
It's okay, please take your time.
Craig Stenton: at 11:16:24
I have sent the email to you. I have included photos of the product key and the message.
Ethan: at 11:17:08
Thank you, please give me a moment to check it for you.
Craig Stenton: at 11:19:47
ok
Ethan: at 11:23:57
Still checking. Sorry for the delay.
Ethan: at 11:31:44
Thanks for your waiting. I have checked it for you, your product key is valid.
Craig Stenton: at 11:32:23
OK, but it doesn't work with the software downloaded from technet so what do we do about it?
Ethan: at 11:32:27
But I'm afraid it can be only used on one machine.
Craig Stenton: at 11:33:06
It will only be used on one machine.
Ethan: at 11:35:24
Our tool shows that the key has been used for activation before. Is that also on the same machine?
Craig Stenton: at 11:37:40
If it has been activated before then it would either have been my machine, in which case it hasn't been used for a very long time, or a 32 bit version on the machine that I am trying to use it on, which would have been in the past couple of days.
Craig Stenton: at 11:42:44
Are you still there Ethan?
Ethan: at 11:43:46
Sorry, I was taking to another customer online.
Ethan: at 11:44:54
Could you please provide me the file name of your installation media?
Ethan: at 11:47:34
Excuse me, Craig, are you still with me?
Craig Stenton: at 11:47:41
Yes I am
Craig Stenton: at 11:47:56
Do you mean the file that I downloaded from technet?
Ethan: at 11:48:09
Yes, you are correct.
Craig Stenton: at 11:48:40
en_windows_vista_x64_dvd_x12-40712.iso
Craig Stenton: at 11:49:12
I understand that this is not Vista Business, which I queried in my chats yesterday and I was told that it is the same media and should be ok
Ethan: at 11:52:13
Yes, the media contains Windows Vista and other editions. Normally, you may just claim a product key for Windows Vista Business, then you can install Windows Vista Business on your machine.
Craig Stenton: at 11:54:14
OK, so can you help me with that please?
Craig Stenton: at 11:54:42
It seems that I have the correct media, and my product key is valid so there shouldn't be any problems
Ethan: at 11:57:21
In that case you may call your regional Activation Center for further assistance. Please give me a moment to locate the contact information of the Activation Center in the UK.
Ethan: at 11:58:25
Thanks for your waiting. You may refer to the following KB article to learn how to contact Microsoft Product Activation Center for your region:
Ethan: at 11:58:25
http://support.microsoft.com/kb/950929
Ethan: at 11:58:25
(Or you may enter “SLUI 4” in “Run” to check out the number of every region in the world)
Ethan: at 12:01:04
Excuse me, have you received my above messages, Craig?
Craig Stenton: at 12:01:54
Yes I have
Ethan: at 12:02:41
Is there anything else I could do for you at this moment?
Craig Stenton: at 12:02:59
yes
Craig Stenton: at 12:03:12
just bear with me
Craig Stenton: at 12:05:06
I have done what you said and when I call the number it is an automated system that requires numbers from the activation wizard. I can't ebven install thde software to be able to get to that stage. I need my product keey to be made to wotk with the downloaded
media, or if it can't be made to work then I need to be supplied with a product key that will work
Ethan: at 12:07:18
Please give me a moment to check it for you.
Ethan: at 12:12:07
Thanks for your waiting. Have you tried the following steps?
Ethan: at 12:12:07
To activate Windows Vista over the telephone, follow these steps:
Ethan: at 12:12:07
1. Click the Start button, and then click Computer.
Ethan: at 12:12:07
2. Click System properties on the toolbar, and then click Click here to activate Windows now in the Windows activation area.
Ethan: at 12:12:07
User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Ethan: at 12:12:07
3.The Windows Activation Wizard starts.
Ethan: at 12:12:07
4.Click Use the automated telephone system in the Windows Activation Wizard.
Craig Stenton: at 12:13:04
but I can't install windows! During the install I am asked for the product key and it tells me that it is not valid and so I can't proceed.
Craig Stenton: at 12:14:16
I can't use the usual methods of activation because I cannot get an activation code. I can't use the activation wizard. I can't call the number because it requires an activation code.
Craig Stenton: at 12:14:35
I am completely stuck without somebody making it work.
Craig Stenton: at 12:16:01
We've established that everything is correct so what is the problem?
Ethan: at 12:18:45
Okay, then you may post this issue on our support forums for further assistance from our support engineers. One moment please, let me locate the entrance for you.
Craig Stenton: at 12:20:09
But surely it isn't a support issue. It is a product key issue.
Ethan: at 12:21:03
Windows Vista Activation
Ethan: at 12:21:03
http://social.technet.microsoft.com/Forums/windows/en-US/home?forum=itprovistasetup&filter=alltypes&sort=lastpostdesc
Ethan: at 12:24:45
But your product key is valid, and the media is correct. You may post your issue on the Windows Vista Activation forum to see if our support engineers have any solution on this issue.

Craig Stenton: at 12:13:04
but I can't install windows! During the install I am asked for the product key and it tells me that it is not valid and so I can't proceed.
Craig Stenton: at 12:14:16
I can't use the usual methods of activation because I cannot get an activation code. I can't use the activation wizard. I can't call the number because it requires an activation code.
Hi,
I'm a bit confused with this paragraph, as you said Vista already install on your computer, why did you say Windows can't be installed?
According to your description with your problem, it is Product edition and key are not match. Firstly of all, we must make sure the system you installed on your computer was
Windows Vista Business, not matter 32 or 64 bit.
Note: you can check current system edtion at System Properties.
After that, you can try to input your product key and activate your system for test.
If problem still presists, it would be better to provide the activation error message.
Roger Lu
TechNet Community Support

Can't activate my office 365 home

I bought a office 365 home and downloaded it. Now I can't activate it. It says that the time on my PC i not right?

Hi,
Would you please share more specific error code or error message?
Is the error message “0x80070005”? If it is, please select 'Run as Administrator' then follow the steps to activate online.
A similar issue is addressed here, you can follow it to check if it helps.
http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/office-365-activation-problem-0x80070005/91f8e33e-f03e-41ff-8452-85fddd55cbff
Meanwhile, each Office 365 Home subscription comes with 5 Office installs for Mac or PC computers and 5 tablets. If you run out of installs, you can deactivate one of them so you can install Office on another computer or tablet.
http://office.microsoft.com/en-001/access-help/deactivate-an-office-365-home-install-HA102925486.aspx?CTT=5&origin=HA102901468
The following steps can help you to troubleshoot this issue.
http://support.microsoft.com/kb/2745026
Feel free to post back.

I can't activate my application with my serial.

I have bought Creative Cloud and after some issues I got the serial and activated it online at Adobe(My products) but now when I download the applications, such as dreamweaver, I can't activate it. Should I use a different serial or what am I doing wrong? If it makes any difference I am a student and have a Student/Educational Subscription for a year.

So, I did all four steps now, deleted every "activate.*different texts*.adobe.com" and checked the certrificate and tried to activate it again and once I got a message that I didn't have any internet connection although I am 100% sure I had it so I tried again and then the same message again that the Serial is wrong. And as you mention I shouldn't be needed to even write any serial in must be some mistake since I re-downloaded the whole application manager and relogged my account but still I have to write a serial in and get the same message. What can I do to fix it?

I have a valid MSDN subscriber ID and I can't activate Windows Azure

Hi,
My name is Diem Nguyen and I work for State of Michigan. My email is I have a valid MSDN subscriber ID and I can't activate Windows Azure. Can you please help.
Thanks
Diem

Go to msdn account
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When you click on the account tab you see Microsoft Azure in left pane. In that there will
be link for Activate
Microsoft Azure.

I can not activate my Prosite

Hello, I did a one year subscription of "Creative Cloud" and I can not activate my "Prosite".
When I want to activate the window with me arises payment plans.
I have understood that Prosite is included in Creative Cloud, I had an account on Behance.
In my application of Creative Cloud desktop, I can see my Behance profile, then I guess there are no problems Adobe ID and Behance.
I made inquiries on the support site and got no answers, also made several calls to Adobe corresponding to my country, and nobody answers me.
I'm from Argentina.
Please I need to activate my Prosite.
Thank you.

Hello - taking a look at the open ticket you have with our support team, it seems they have communicated to you the reason why you're not getting free ProSite (see below). To answer your question, ProSite is not available as a standalone product in Argentina, so to get ProSite, you'd need to upgrade your Creative Cloud account to Full Creative Cloud, or switch to Single App, which comes with a free ProSIte.
The Photoshop Photography Program that included ProSite was a limited time offer that is no longer available. The new Creative Cloud Photography plan is a different plan and does not include ProSite. If you see information on Adobe.com that indicates that Prosite is a part of CC Photography package, please let me know where you saw it so we can make sure this is corrected!
ProSite is included in Single app and Full Creative Cloud subscriptions. If you have further questions about Creative Cloud subscription offers, please contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Hope this helps!

I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription

I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription I just paid for?

Sign out from Creative Cloud desktop application and Sign in with email ID using which you had purchased subscription .
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps and try to activate.
Still face issue , let me know

Can I Activate a Production Premium Trial with Creative Cloud Suscription

Its possible activate as production premium or just as single programs. thnx

No you can obtain a subscription for some of our point products though.

Can't Activate Skype world minutes

Hello.
Since 1 July 2014 i bought Office 365 Home, wich came with a montly 60 world call minutes. Odd thing is i can't activate it. Every time when i try to activate it gieves me this : 5392da95-eec0-47da-939e-2c87ba9934a1 error code. I been looking trough the post with same problem but no solve. Already called microsoft support and they adviced me to post it here.
Any one know how to solve this issue?
Regard.

Hi and welcome to the Skype Community,
Can you please share the URL of the page you are trying to activate the minutes subscription from?
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Can't activate Skype world minutes with Office365 ...

I have try to activate many time with many browser (Chrome, IE, Firefox, and Safari) and everytime i click activate it show:
Sorry, something went wrong.
We’ve encountered a problem while activating Skype world minutes on your Skype account.
Please try again later. We’re sorry for the inconvenience.
what's wrong, why i can't activate. my country is Thailand.
according to this http://community.skype.com/t5/Rates-and-subscriptions/Unlimited-World-coverage-and-troubleshooting/t... my country should work find.

Hi GerryLeal ,
Where is this "Office account information"?
I've followed your steps, signed out and in of IE, and then I've log into my Office365 account on "https://account.live.com", but I couldn't find a page Activate or Link my Skype?
Could I trouble you to be more specific?

Can't activate subscription

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