Can't add a line. Customer support makes things worse.

Question

I'm having a lot of trouble adding a line and activating a phone on it.  When I try to do it on the website it fails for no specified reason.
I tried calling and the first person took my information and hung up on me.
I called again and the second person took my information, lied to me during a sales pitch, but said he added a line and told me the number for the new line and to activate my phone in 15 minutes.  When I tried to activate 15 minutes later it said they didn't recognize the number.  My account online didn't show a second line.
I called a third time, explained that I was trying to add a line and activate a phone.  The operator got very confused and added my new phone to my old number.  This meant my old phone didn't work any more!  Eventually, she punted me back to sales.  I hung up because I didn't feel like being lied to again tonight.  I was able to activate my new phone with the old number, so at least I can receive calls.  Now when I look online it shows two lines both with the new phone.
What I need to do is now a bit complicated.  I need to switch the new phone to the new line and reactivate the old phone on the old line.  How can I get this fixed if every time I call customer service they make things worse?

Answer 1

This is absolutely riddiculous!  I've been trying to port FOUR lines from an existing Sprint account and after 2 successful ports, the last two have been blocked due to some sort of Fraud Alert?
I drove all the way to Boston store to activate the remaining two lines, and was blocked from doing so.
I called on Thursday, Oct 3rd, and was told by the representative that someone would call me back.  No one called me.
I called on Friday, Oct 4th, and spoke to Fraud department finally - and the person HUNG UP ON ME.
I called again on Friday night, spoke to 3 different people including a manager - AFTER HOLDING FOR 1 HOUR, and they assured me that they would get me in touch with Fraud and they would call me back.  No one called me back.
I went into the Apple store in Natick, and went through the activation process, and again - after being told by Verizon that the hold was removed - I couldnt activate my phone.  I spent another 2 hours on the phone with Verizon - they told me "110% the hold was released".  When I went to the physical Verizon wireless store in the mall - they told me the opposite, that there is still a hold on the account.
What kind of incompetence is at play here?  I've never experienced such unprofessionalism, a lack of alignment, and just general disarray in any context. 
Why is it so difficult to simply port over lines from an existing account?  Does Verizon not want my service?  Currently half my family is on Verizon, and half is on Sprint.  I'm double paying.  Most frustrating is the multiple and conflicting reports about a simple question:  Is the hold removed or not?  If not, why not?  How can I expedite this process. 
Instead I've wasted almost a week of my free time running around the state.  I need to speak to someone NOW.  I'm on hold again calling verizon.  Its been over half an hour.