Can't add a new printer UF II

Hi,
We've a new Canon printer through the network and I'm trying to install it following the manual steps (install UFR II ... add printer.... more printers... selected Canon IP (UFR II).... added direction (valid and complete)) but then, when I click add, nothing happens, I can't add the printer!!
Any hints?
Thanks in advance, regards, Jackie.

Hi Jackie,
In reading your reply I would guess that the person who blocked the IP address has most likely done something that is stopping your access to the printer. To see if you have access to the Canon, you can open Network Utility and select the Ping tab. If you then input the IP address of the Canon, set the Pings to 4 and then press Ping, you will get a response if your Mac can connect or no response if there is no path from your Mac to the printer.
If you get a response then the next thing to check is the port configuration you have used to connect to the Canon. The UFR2 driver only supports Line Printer Daemon-LPD or HP Jetdirect-Socket. If you used IPP then this would explain your issue. If you did use Socket or LPD, then it is possible that the port can be disabled on the Canon. If you could print a Network User Data list from the Canon then you could see if these ports (LPD and RAW) are enabled. If you cannot access these settings in the Canon, you could look at one of the other computers that is printing. Here you could check what port configuration they are using. If you need help with how to check the port setting then please reply.
Pahu

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