Can't add any file

Hello.
i can't add any file to my itunes.when i wanted add a music,folder or file to my library,itunes crashed And i get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. Like:uninstalling iTunes,Apple Software Update,adding the path and disconnecting internet.I get the newest version of itunes But nothing, I still can't add a file.unfortunately i should restore my iPhone but i can't add thr firmware. I have the same problem with itools and ifunbox.I am using Windows 7.
What should i do?
Thank you for reading

read iM08's manual..
drag'n drop isn't supported in iM08 ..
follow the 'Import...' routine ..
note: iM08 is meant for camcorders (and similiar devices), not a 'all kind of video-files'..

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