Can't add any fingerprint

yesterday i got my new iphone i opened it and start to register it when it asked me to hold my finger on the home button i did and waited along time but the screen stayed thsame asking me the same request ...... I tried to clean the home button and my finger but still the same ,..... Tried my family finger and the result never changed ........ I skiped the step and started to use the phone and went to the setting and tried again and again ..... but it seems useles
i even pluged the phone to itunes and made a restore but the result still the same
my ios version is 8.2 and i got the phone as a present from another country so the warranty  dosen't work here what i have to do??????
please help

Hello there, ianchow88.
The following Knowledge Base article provides some great information and some troubleshooting recommendations for Touch ID:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Particularly
Troubleshooting Touch ID
Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
Passcode Unlock or iTunes & App Store is enabled.
One or more fingerprints have been enrolled.
If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Editto delete and then reenroll the finger.
If that finger still isn't working, try enrolling a different finger.
If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
If you are unable to complete Touch ID registration in iOS Setup Assistant, restart your iPhone 5s.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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