Can't add computer to iCloud or add iMatch

I've had iMatch since it rolled out a few months ago. Lately, the songs in my library have been greyed out when I go to iTunes. In the past, I would just turn off iMatch, then turn it on again, and my songs would be available in the cloud (black again). But this time, I get error code 5002. It says there is a problem connecting to the iTunes store. What's going on? I checked my internet connection and all is fine.

Thanks. I tried all that, and none of it worked, but a couple hours later, everything was back to normal again. A hiccup in the system? Since this appears to happen so regularly (my music library being greyed out, having to turn stuff on and off again to get it working), I've been thinking of just storing my whole music library on my hard drive. So, here's my question - is there any easy way to download my whole music library from the cloud, or do I have to click on the cloud icon of each track individually? On the iPod Touch (4th gen) you can download an entire album at a time, but I don't see any easy way to do it on the Mac...

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    ===
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    ====
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