Can't add debit card to PAYG account - restricted?!

I have been trying for months to add my debit card to my EE account so that I don't have to keep putting the details in every time I top up. In the past the website has always thrown a generic error message but today it said "Cannot add cards on a restricted account" or words to that effect.
Does anyone know why my account would be restricted in this way?
I am the only user, well over 18, only ever had one sim and one account and all my details on my account are correct and match my details held by my card issuer. This is really frustrating and a right PITA having to enter the details over and over again.

Hi ,
So we can get this sorted for you. please give us a call.
Thanks.

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    Regards.

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