Can't add HP Photosmart C310a
I have an HP Photosmart C310a all-in-one. I'm running a MacBook pro with Yosemite, also a compaq notebook with Windows 7.
The problem is that the printer can't be added to any computer in the house. I have tried resetting the network settings and I still can't see the printer to add to my printer list. There is one other printer in the house which is on the same network and works perfectly fine.
Any hep would be greatly appreciated.
Hey @ronjoe1 ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
Have you hooked up the Photosmart to the wireless network? If you can't see it on either computer it is 1 of 2 things.
1. The printer isn't connected to the network.
2. The printer's internal modem is broken and you can't connect it to the router anymore and therefore you can't see it on the network.
Please let me know if the printer is connected on the network.
Have a great day.
I worked for HP.
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Try the steps shown in this post.
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If your problem is solved please click the "Accept as Solution" button ------------V
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I can also add it manually on my devices and printers, but I really want to be able to use it from the HP Solution Center like I used to because the advanced scanning utilities are great.
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Link the drivers page for the printer in question
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4. Type %temp% in the run or search for programs and files field
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14. Download and install the latest version of Adobe flash player
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Hi,
An HP Full Feature Software is not available for Mountain Lion, therefore the Wireless configuration is tricky and cannot be done through the software.
To connect the printer to your wireless network you will need to create a temporary wireless ad hoc connection, then the wireless connection to your router can be configured via the EWS page:
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Touch the ATM button ( ) next to Wireless / Scan .
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btw John Galt - I this it should be spelled as OS X, please correct me if i'm wrong.. ;-)
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