Can't add Office Online Services account to Outlook 2010

Question

Yesterday, one of our employees changed his webmail password, what it's necessary when that password expires, every three months. But now Outlook don't accept his new password.
I've checked the password again, changed it to another one, deleted the email profile from windows and created another one, but without success...
Have someone any advice to solve this? Thanks in advance!

Answer 1

Hi,
What is the error message that you get when Outlook doesn't accept the new password? What is the account type?
The issue may be caused by the corrupted credentials cache, I suggest you remove the credentials from Windows Credentials Manager, then re-add the account to Outlook, check if then the new password can be accepted:
1. Launch the Credential Manager (from [Control Panel] and [User Settings])
2. In the Windows Credentials
section you’ll see a setting for [MS Outlook]. Click the downward-pointing arrow to the right of that value
3. The section will expand to show further details. Under those details is a link to Remove from vault. Click this and Outlook will no longer have a stored copy of your password
Hope this helps.
Regards,
Melon Chen
TechNet Community Support