Can't add printer since 10.8.5 update

When I press 'add printer' in 'system preferences/print & scan' it goes straight to the 'add' window, bypassing the dropdown/popup menu. When it goes to the add screen it doesn't have any printer there, though my other macs, which haven't been updated, do have all the printers there.
Any fixes please?

It sounds like this Mac has an issue with Bonjour, which is the protocol used to advertise a printer on a network. To check Bonjour on the 10.8.5 Mac, on one of the Mac's that has not been updated, if you share one of the printers and then go back to the 10.8.5 Mac, does this shared printer appear in the Add printer window?
Or you can enable Bonjour in Safari preferences on the 10.8.5 Mac. If you set Bojour to appear in the Bookmarks Bar, then when you select this Bookmark any device on the network that is advertising itself using Bonjour should be listed.
If the shared printer does not appear in the Add printer window, nor does the actual printer appear in the Safari Bonjour view, then the next action would be to check there is a working network path between the 10.8.5 Mac and the printer. The best way to check this is to use the Ping function in Network Utility (Applications > Utility). This will require you to know the IP address of the printer, which you can often obtain via the control panel of the printer. Once you have the IP address you can enter this in the Ping pane of Network Utility and then press the Ping button. Each packet sent should get a response. If it does, then it proves there is a functioning path between the two devices. If there is no response to the Pings, then you have a network issue with this updated Mac.

Similar Messages

Can no longer print since upgrading modem.

can no longer print since upgrading modem. none of our apple devices see the HP printer anymore. they used to. says no airprint printers found. any thoughts on how to fix?

If you upgraded the modem......but you have not reset the printer back to its original default settings and then set it up again......now would be a good time to do this.
The printer still has the programmed settings to connect to your old modem, and it cannot find it, because it is no longer there. The printer is lost, and does not know how to find its way. It needs to be set up again with new settings to match your new modem.

Can't add contacts since I upgraded to ios5 on ipad1, Can't add contacts since I upgraded to ios5 on ipad1

Anyone know why I can't add contacts since I upgraded to os5 on my ipad3g?
I do not have a + symbol on the page

There is no plus on the Groups view page, but if you are on the contact list page the plus should be at the bottom, right side of the all contacts page. Not there?

Airport Extreme - can't add printer?

Airport Extreme - can't add printer? my printer is canon lbp3010

After some searching, i found this website that walked me through the problem/solution and now it works and i can print wirelessly.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00777731&lc=en&cc=us&dlc=en &query=photosmart%20c4180&product=1141647&rule=42764
GT

Wireless MacBook Pro to wired C7280: Deleted offline printer queue, can't add printer again

I posted about a year and a half ago about connectivity problems with our C7280 all-in-one, and PrintDoc gave me some great suggestions to get me back on line again--thanks again!
I've had problems off-and-on again, but I've been able to get back again until now, and I can't get the usual tricks to work.
Here's our set-up:
Printer: Photosmart C7280 All-in-One, connected to network via Ethernet, static IP address 192.168.1.200 (confirmed via printer's display as well as the printer's web page)
Router: Verizon/Actiontec MI424-WR (Verizon FiOS) with
* Ethernet ports
* 802.11b and 11g with WPA encryption
My Laptop: MacBook Pro, Mac OS 10.6.8, wireless connection
Every now and then, the printer goes off-line. (Our cordless phones and our WiFi occasionally hit the same channels, and our printer hiccups seem to happen after WiFi hiccups. My theory is that a WiFi hiccup somehow screws up the print queues, possibly if it happens in the middle of a print job. Haven't been able to prove it, though.) I'm usually able to fix it by cycling power on the printer and/or resetting the print system (by right-clicking the list of printers in the Print & Fax window).
That's not working this time. I reset the print system, but when I try to add a printer, I don't see my printer in the Add Printer dialog.
I've tried various combinations of:
Cycling power on the printer (sometimes by cycling the power button off and on, sometimes by unplugging the power cord while powered on, and sometimes by unplugging the power cord while powered off)
Resetting the print system again (sometimes by itself, sometimes followed by log off/on, sometimes followed by reboot)
Powering down the Mac, then the printer, then the router, then powering them back up in reverse order.
But I still can't see my printer in the Add Printer dialog.
Somewhere along the way, I tried following the Mac OS 10.6-10.7 instructions from here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=us&lc=en&dlc=en&product=3204785#N86...
...but Solution 1 assumes that the printer queue is still there; unfortunately, I'd already reset the print system by then.
Since I'm using OS 10.6 which already has the printer drivers built in, I'm assuming that I can't uninstall and reinstall the printer drivers as in older versions of Mac OS X. (Er, right?)
The long-term solution (if my theory is right) is to get cordless phones that don't use the WiFi frequencies :-) In the meantime, are there any tricks I'm missing?

Today I tried to "add printer" again...and lo and behold, there it was!
I wish I could tell you what fixed the problem, but I haven't got a clue.

Can't ADD printer

I believe that this started immediately after upgrading to 10.4.6, but I'm not absolutely sure of that:
Whenever I use Printer Setup Utility and reach the point of ADDing the driver for my printer (an Epson Stylus Color 777i), I always get the dreaded:
An error occurred while trying to add the selected printers.
server-error-service-unavailable
Yes I've tried "Reset Printing System...", I've re-used the 10.4.6 Combo Updater, I've used Disk Utility to Repair Disk Permissions, and I followed the recommendations in http://docs.info.apple.com/article.html?artnum=107054. I ran the Cron scripts using Cocktail (whick got hung doing that--I had to force quit the application.) Using Terminal, I followed a suggestion (which I can't now recover) to check that CUPS was running (it is, although it showed an earlier date, not today's.)
Epson has given up on me, after I followed suggestions like:
Try reconnecting the cable at both ends - ensure it is properly connected -
the printer should have a solid green light on with no red lights.
Please go to :
HD > Library > Printers > Epson >Inkjet Printers
There should be an icon for the 777 in there (SC777.plugin or Stylus Color
777.plugin or similar - it will mention the printer)
if the plugin isn't there please reinstall the downloaded driver.
If the plugin is there, proceed:
Double click on the Macintosh HD
in the white area on the top right, type in com.apple.print
the entries should now be found, if not please hit the RETURN key on the
computer keyboard.
Trash all entries that come up (if any come up).
Empty trash.
Restart the Mac.
<<
and
<div class="jive-quote">
Please follow the instructions below to completely remove and reinstall the
resident Epson driver package for your printer. You can leave the printer
on and connected throughout.
REMOVE FILES
1. Double click on the MAC HARD DRIVE.
2. Double click on the LIBRARY folder.
3. Double click on the PRINTERS folder.
4. Drag the EPSON folder to the trash can.
5. Close any open windows.
6. Double click on the MAC HARD DRIVE.
7. Double click on the LIBRARY folder.
8. Double click on the RECEIPTS folder.
9. Delete any "Epson" receipts.
10. Close all open windows and restart your computer.
REINSTALL THE EPSON DRIVER PACKAGE
1. Insert your Mac OS X 10.4 Install disc. Open CD when it appears on the
desktop.
2. Find and double-click on the Optional Installs.pkg.
3. After the installer opens, choose the following custom install options:
-Check "Printer drivers" and use arrow next to this entry to expand this
category.
-Check "Epson" below the "Printer drivers" heading. (You do not need to
install other manufacturer's packages.)
4. Click "Install" and follow prompts to reinstall the resident Epson
printer driver package. Restart the computer after installation is
complete.
<<
I've probably spent 25-30 hours on this problem, with no change in the result. Can anyone help?
Mucho TIA >> Robert
iMac DV 400 MHz Slot-loading CD-R Mac OS X (10.4.6)

Good advice, Greg. (Much quicker than the many hours I spent trying to find and fix the problem!) After reinstalling 10.4, I used the latest Combo Updater for 10.4.7. Printing still works, so I'm a happy camper.
Thanks very much.

Can't print since last epson driver update from Software Update

I have a Epson Workforce 600 connected wirelessly which was working just fine until I installed the driver update yesterday which was provided via Software Update. Now, I can print a test page via the Epson Software and my computer can see the printer but when I hit the "print" button on print dialogs, nothing happens. It's very strange, it seems as if the click isn't even recognized.
I've tried printing from multiple programs and it's all the same. Only printing a test page from the Epson software works at this point. Any suggestions?

The probable cause of this is that the /Library/Caches/Epson folder is missing.
There are several threads here about this issue with Epson printers: try deleting the <hard drive>/Library/Printers/EPSON folder and then reinstalling the software through Software Update or from the Apple download site. After installing the software, restart, delete and re-add the printer. That should recreate the /Library/Caches/Epson folder, and you should be able to print.
hope this helps.

After adding new account - can't "add" printer

I added a new admin account after hd crashed. i'm trying to print out a confirmation page, but i can't "add" to printer setup utility. it IS listed, through the USB, but the "location" is not under my new admin account name.
is it as simple as adding the new account name to the "location?"
printer is Canon ip3000

Admins can't add printer

I was messing around with the cups interface and all of a sudden no one can administer (add) printers. I did all the commands to add to the _lpadmin group. Doesn't matter. I even added a new administrator. Doesn't matter - the new account can't administer printers either. I keep getting asked for a login for a member of the lpadmin group. According to the CLI, I am a member of the _lpadmin group but doesn't matter.
I've tried all commands given in support forums. Everything shows right in the cli in terms of group membership but no one can administer printers.
I reset printers and also reset cups to the default configuration through the web interface localhost:631. I'm getting very frustrated. Can anyone help me?
thanks in advance,
Kelly

What printer, is it connected up USB or somewhere on your network...?
For starters, see > Mac Basics: Printing (OS X Lion)
or > Troubleshooting printer issues in OS X Lion and Mac OS X v10.6
and/or > OS X Mountain Lion: Set up a printer

Can't add printer driver for Deskjet 1010 on Mac OS 10.9.5

I have installed the printer driver on my Mac Mini running 10.7.5 with almost no issue (well, one of the first printouts actually crahsed Preview, but that was only once and might be another issue) and it print well and fast. But now I try to add this printer to my MB Pro running 10.9.5 and it always croaks that the software can't currently be loaded from the server (since 2 days now).
I guess it means my Mac Mini which likely only has drivers for the oder OS X. I also tried to install the drivers directly (downloaded from Apple's support pages) but still to no avail. I always get that ghastly message.
This question was solved.
View Solution.

I said (or meant) that I plugged the printer in the USB port of my MacBook. This made OSX to install the appropriate drvers. I think I also used the supplied CD with HP drivers to complete the installation. I'm pretty sure you can find the driver itself somewhere on a HP site for download. Sorry, but I have no idea where. I just remember searchng for drivers in the past. And most times it was a PITA :-(

Can't add printer: "request-value-too-long"

When I try to add a printer that appears in Print Browser (HP Laserjet 6MP) to the Printer List, I get the error message shown in subject line.
I've installed the most recent HP driver (before realizing it may not have been necessary since the driver's included in the Mac OS). Note: this printer DID work prior to a system reinstall, using earlier HP utility that worked in the Classic environment.
I deleted the earlier HP ppd's and driver, tho not the most current HP driver and ppds.
I repaired permissions.
I also "Reset Printing System" in the Printer Setup Utility, to no avail. Still get error message.
Printer works (test page). Computer DOES communicate with printer when I try to add it (Apple Talk; LED's light up briefly). But then the infernal message appears.
I have spent hours trying to scope this out. Any ideas?
Thanks.
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)

HI Bruce,
The Mac connects to the printer via the Ethernet bridge (Asante Talk). Weird thing is that is worked fine prior to updating the driver. I would like to restore this, but other comments are suggesting that it's going to remain problematic.
So another respondent has suggested going with the HP JetDirect, a print server. The virtue there (assuming I get it to work) is that I can get my PC laptop to feed the same printer, connected to the network via a wireless router.
This is new to me so I expect it may be tricky to make it all work.
Thanks for you help. Any ideas or suggestions are welcome. Happy New Year.
Nick

Can not add printer as non root user

First I would like to congratulate the archlinux community and founders for such a great distribution and more importantly a well documented distribution. I am amazed by how quickly I have I have been able to get my system up and running exactly how I want it and how quickly the wiki's and documentation provided the answers I needed without me needing to ask for any assistance.
My question is a simply one. Currently Cups will not allow me to add a printer without using the root user and password and ideally I would like to use my normal login. I can sudo fine it is just cups that seems to need root.

lifeafter2am wrote:
ANOKNUSA wrote:CUPS, like *nix itself, was designed with administrators setting up networked printers in mind. If you're a member of the lp group, you can print as a regular user. I don't see using a root password just once to add a printer as a serious issue (Torvalds is notorious for thinking that his unswaying opinion should dictate how everything in the *nix world operates; the guy's been distro- and DE-hopping for years, and always makes sure that everyone knows when he dislikes something and why).
I only posted it because it was timely, since the whole blog-o-sphere is talking about it.
Yeah, I wasn't passing any judgement. The guy just seems to overestimate how integral he and his opinion are to fields beyond kernel hacking. I stopped paying attention a long time ago; I actually didn't even know he left Fedora behind until this afternoon.

Can't add printer, stuck in the eternal "searching for new drivers"

ah, the leopard upgrade mixed blessing continues....
so of course i have no printers available now that i've installed leopard. and of course i need to print TONIGHT. so i went to add the printer while it was plugged into the port - - and this is AFTER reinstalling the drivers from the cd, AND installing all the printer drivers from the leopard cd (this is an epson stylus photo 1400). And i click to add a printer, and the epson stylus does appear in the list, and proceeds to "search for new drivers" before it will let me do anything.... and it spins forever.
it doesnt help that i'm also having the internet problems that many people are having now too.... and i'm not sure if it's consistent, but i think my internet does cut out eventually after it goes into this driver search.
any help at all?
thanks in advance-----
rita

Just wanted to add another voice to this chorus of dismay. While I have properly installed Leopard; re-installed the manufacturer driver (brother HL-2040) reinstalled the Leopard Printer drivers from the optional install Leopard folder, when I go to find printer drivers (none show up initially) I end up getting a pull down menu offering Canon IJ; Epson FireWire;Epson TECP/IP/and HP IP Printing; and that's it. None of the drivers installed show up not even the one brother HL-2040 installed from the manufacturer's disc.(which is all this modest user needs.)
The bottom line: I can't print anything. I tried the reset option mentioned in one of your posts. Any help would be greatly appreciated. Thanks. Mitchull

Can't connect Bonjour Printer since 10.4.6 Update

OK. I have a Dual Processor PPC G5 and up until the OSX 10.4.6 update, I had been using (without problem for over a year) my HP Officejet 7310 All-In-One Printer, using OSX 10.3.?. This connection is through a LAN at my home via a Netgear Router w/Printserver connection. Immediately after installing the OSX 10.4.6 Update, I lost my printers and when I try to re-install, the utility sees the HP 7310 and indicates it as a Bonjour type. I select it and it acknowledges the printer and automatically finds the driver. When I hit "Add", it gives me the following error message:
"An error occurred while trying to add the selected printer."
"client-error-request-value-too-long"
This happens every time I try to add it. I have gone to HP's website and made sure I had the latest driver, tried resetting printing system and Printer Setup Repair. Still the same result.
Anybody have any suggestions?
BTW, my name's Jim, can't find a way to reset the darn alias.

Shazzi,
Have you repaired permissions on your start-up drive using Disk Utility in addition the disk check and repair that you did? By the way, what kind of errors did DU find when you checked and repaired your disk? Did it complete the repair?
Steve M.

Can't add printer connected to other mac on network

I've got a new Epson Photo Stylus R380 connected via usb to my desktop G4. That G4 is hard wired to my airport express network. I've got the printer drivers, utilities installed on the desktop G4 and the printer works just fine. Now I'd like to print from my powerbook to the Epson but I don't see it when I try to add it. I do see the HP printer that is plugged directly into the airport express. I was able to print to my previous epson color printer that was plugged into my desktop G4 so I don't know what I am missing. Please help. Do I need appletalk on or off? What other setting should I check?
thanks.

The description of your problem sounds like you have had no other printers hanging off a usb port of this desktop G4 for awhile. Is it possible that you disabled printer sharing on your desktop G4 at some point in time in the past, a la post-Epson-color-printer? Doublecheck your desktop G4's system preferences > sharing > services and make sure that printer sharing is still checked on.
If that was indeed the problem, then on the powerbook, when you ⌘p, in the subsequent print dialog window, one of those pulldown menus should have something about "shared printers" that you can add this usb printer hanging off your G4 desktop.

Can't add printer since 10.8.5 update

Similar Messages

Maybe you are looking for