Can't add serial number to My Products

hi
I have purchased the update to CS 6 master collection recently and have been unable to add the serial number to the My Products page. I am using the serial number with and without dashes but each time it fails with a eror 'Please enter a valid serial number'.
How can i fix this please?

Hi Rob,
Please check : https://www.adobe.com/support/registrationfaq.html#c
If it says incorrect serial number then please send me a private message with the serial number and I will register it for you.
Regards,
Rave

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