Can't add skype credit
Hi guys, I've been having some issues with my skype credit. During the last week, my credit has been automatically delivered and then reversed without me trying to add any credit and without my credit going under the $4.00 limit. I contacted live chat and they said I should change my password and email for security reasons. I did that and today I had the same problem but my skype credit went to 0 from $10. I decided to remove all stored payment details just in case and then re add them by buying more credit. Unfortunately it has been impossible to add credit again using my credit cards, since that is my preffered method of recharging my account.
I get the "Please check your order details and try again, or get in touch if you need help." message. I contacted live chat twice again and also called my bank to see if there was a problem with my card, but they assured me that all is good.Basically the live chat sends me to the bank and the bank sends me to live chat!!!
I've even tried recharging another skype account I have, to which I have never added credit before and still have the same problem.
I also tried a second credit card but no luck either.
Both cards were working fine till now.
Does anybody know any possible solution? It is very important to me because this is how I communicate with my family overseas.
Thanks in advance
Solved!
Go to Solution.
unfortunately, i think it is only the customer support can possibly assist you from this point. You may need to contact them again, provide them an updated and detailed description of the current situation, specify the actions you already did, then ask them what your other possible options are.
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Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
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Re: Can't buy Skype Credit
Hi Claudius,I am wondering if you can help ,I have been trying ,for weeks ,to buy more credit,I am in touch with Customer Service for the last week,and the only advice I am getting from them is to check my cookies,etc.
I have told them ,over and over,that I have done that,and more,I have used several computers,laptops and iPad,and disabled cookies and protected mode,to do this operation.
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Thanks
AlbertoSame problem. When using mastercard or visa, the error is "Something went wrong there".
When using PayPal, the transaction is OK, but after that, Skype refund the money... So, the money go from my bank account immediate, and after 3-7 days go back.
My cards are OK, my PayPal is OK, but Skype refuse the payment when using credit cards and refund the payments when using PayPal. From the live chat - technical support they say that nothing is wrong with my skype account and to try after 24h... They see that skype refund the money charget with PayPal, but they can not explain why.
As I see, this issue occurs since 2012... Just do a search with Google:
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Can I purchase skype credit.
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Have you tried an online text chat?
please contact Skype customer service
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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
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Andre
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Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
Hi, I'm not sure if this is the right place to write this, but I couldn't find anything relating to my question.
I've tried to purchase some skype credit and I can't seem to do that for some reason. I went into my account and saw that I have some "pending" which doesn't make sense since the ones pending are from before the last time I got credit as it was delivered. I had a look through my account a little more and noticed that there were even ones pending since early last year, so these are probably ones that didn't work and so I tried again and it then worked. But what I can't understand is why I cannot buy anymore credit and if the reason is because of all the purchases that are still pending, then how do I cancel them as this is extremely annoying!! I cannot seem to contact skype which is even more annoying because I just want this to be fixed asap so I can actually use my account again!!
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ChiaraHave you tried an online text chat?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
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