Can't add skype credits

I am having trouble to add Skype credits. Does anyone knows how to stop redirecting your purchase through Tom Skype? my skype is 2 years old.

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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I do not find the Skype app in the Mac App Store. This is the Mac App Store forum.
Skype for Mac can by downloaded here;
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Can't add skype credit

Hi guys, I've been having some issues with my skype credit. During the last week, my credit has been automatically delivered and then reversed without me trying to add any credit and without my credit going under the $4.00 limit. I contacted live chat and they said I should change my password and email for security reasons. I did that and today I had the same problem but my skype credit went to 0 from $10. I decided to remove all stored payment details just in case and then re add them by buying more credit. Unfortunately it has been impossible to add credit again using my credit cards, since that is my preffered method of recharging my account.
I get the "Please check your order details and try again, or get in touch if you need help." message. I contacted live chat twice again and also called my bank to see if there was a problem with my card, but they assured me that all is good.Basically the live chat sends me to the bank and the bank sends me to live chat!!!
I've even tried recharging another skype account I have, to which I have never added credit before and still have the same problem.
I also tried a second credit card but no luck either.
Both cards were working fine till now.
Does anybody know any possible solution? It is very important to me because this is how I communicate with my family overseas.
Thanks in advance
Solved!
Go to Solution.

unfortunately, i think it is only the customer support can possibly assist you from this point. You may need to contact them again, provide them an updated and detailed description of the current situation, specify the actions you already did, then ask them what your other possible options are.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Can I add skype contact as skype to go number

I want to call a local number and be connected to my skype friend? Is this possible?

cangatis wrote:
I want to call a local number and be connected to my skype friend? Is this possible?
You can call virtually any # worldwide with SkypeToGo.
If you are both on Skype there isn't any point in using STG as Skype-to-Skype calls are free.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How can I add a new user to my managed account?

*There is an existing skype user. i.e She already has a skype account
*I have a Skype Manager account and want to provide her with SkypeCredit
*I am having trouble doing that. It seems that I can add a new member to my group only if they are a new user (i.e. they get a new skype address). Then I seem to have learned that this might not be possible if I or they (?) are in the US.
Will someone clarify this?
Skype support tells me that:
"Reymark C: I am afraid adding members in somewhere in US is no longer available."
Is this somewhere on the help pages that I missed. Being logged-in, skype knows where I am (or where I list my home as). Why did it let me waste so much time struggling with this?
Also, why is there this restriction?
...after much other talk.....
L JEPSON: Question: Can I add skype credit to another person's account?
Reymark C: That;s only possible once he is already added to your manage account.
L JEPSON: You said I cannot add members in the US.
Reymark C: Those are only possible outside US.
L JEPSON: So I can not add anyone to my manager account, b/c I am in the US, correct?
Aside, why can't the skype support use skype-screenshare? I wanted to show what I saw. Instead, we had me sign some online contract, gave control of my computer to the support person. Spent a fair amount of time doing this. Enable your users to use skype to see our screens, please, Microsoft. You can still record the conversation and record the screenshare, can't you?

Team license links that may help
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Unable to buy skype credits

For almost a year I'm trying to buy skype credits. But there are some problems, because I started using skype when I was in China. Now I have to buy credits reading Chinese symbols, luckily they added a translate button to Englisch so I thought my problem was solved. WRONG because I have a European bank account I still can't purchase skype credits!!!!
I should open a new account, but that is also not possible because skype knows my email address and tells me, very friendly that I already have an account. So I'm stuck, I worked around this service for a long time, but now a have to use it again.
So somebody please help me to buy credits and ore change my account to an European one!
Below you can find my communication so far with skype customer service
To SKYPE
Dear Alexarai,
So I have contacted the Chinese centre and as you can see, I don't think they can help me. At least, I can't read it, you?
Why is it so hard to make it posible for me to buy skype credits
Hanneke
---------- Forwarded message ----------
From: Skype客服中心 <[e-mail removed for privacy and security]>
Date: Wed, Oct 15, 2014 at 4:05 AM
Subject: 答复: 答复: SRX1229153714ID - credits and Chinese symbols
亲爱的用户朋友，您好：
  欢迎来到Skype客服中心，很荣幸为您服务。
关于您所询问的问题，很抱歉，我们是中国大陆地区的客服中心，只支持中文服务，由于您的账户归属是系统检测完成，我们不能改变您的账户归属，请您点击此处重新在国际官网注册账号。
感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
发件人: Hanneke
发送时间: 2014年10月14日 23:18
收件人: Skype客服中心
主题: Re: 答复: SRX1229153714ID - credits and Chinese symbols
Dear skype,
I was so happy to hear from you in Chinese! Thank you for that! This is my problem with your service, please please please transfer my account to an European one!!
Thank you so much, and for communication smoothness please answer in English
Hanneke
On Tue, Oct 14, 2014 at 12:33 PM, Skype客服中心 <[e-mail removed for privacy and security]> wrote:
亲爱的用户：
       您好！欢迎来到Skype客服中心，很荣幸为您服务。
       关于您所询问的问题，十分抱歉，我们确实无法修改您的账号归属地。如果您急需充值，您可以请朋友使用人民币代为付款，或者在国际官网重新注册一个账号尝试充值。请您点击此处重新在国际官网注册账号。
    感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
发件人: Hanneke
发送时间: 2014年10月14日 17:40
收件人: [e-mail removed for privacy and security]
主题: Fwd: SRX1229153714ID - credits and Chinese symbols
Dear Tom.
in this mail you wil find a lot of frustration but hopefully you can help me to move my chinese acount to a dutch one! This becouse now I can read in Englisch but I can only buy whit RMB and Chinese banks.... not really working from Europ
---------- Forwarded message ----------
From: Skype Customer Support <[e-mail removed for privacy and security]>
Date: Tue, Jan 14, 2014 at 9:32 AM
Subject: SRX1229153714ID - credits and Chinese symbols
To:
Hello Hanneke,
Thank you for your response.
We understand that the resolution that we have provided did not resolve your concern and we feel how frustrating it is for you to be directed in a Chinese website when you try to purchase a Skype credit. Upon further research on your account our system recognized that your account was created in China. That is the main reason why you are being directed to a Chinese website. In order for you to make a purchase we strongly suggest that you coordinate with our Skype partner in China which is TOM so that they can assist you with your concern.
You may click on this link http://www.skype.com (which will redirect to http://skype.gmw.cn ) or this link http://support.skype.com (which will redirect http://skype.gmw.cn/help/support.html )
Best regards,
Alexarei M.
Skype Customer Service
Visit www.skype.com for the latest news, updates and tips.
---------- Forwa
rded message ----------
From: Hanneke
Date: Mon, Jan 13, 2014 at 2:58 PM
Subject: Re: SRX1229153714ID - credits and Chinese symbols
To: Skype Customer Support <[e-mail removed for privacy and security]>
Dear Alexarei,
I'm sorry, but this doesn't solve my problem. I know how to buy skype credit (at least the theory) but in practice it doesn't work. I will showed by adding some print-screens.
2.result
So please do not answer me again whit a link to your nice theory about how to purchase credits but really help me get ride of this Chinese page.
hope you can help me
Hanneke

Hi, H19, and welcome to the Community,
While I appreciate the inconvenience, the easiest thing to do would be to create a new Skype account and use or create a different or new e-mail address. Your first account is affiliated with Skype's partner in the PRC.
Kind regards,
Elaine
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Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
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Hello,
Have you tried this?
http://community.skype.com/t5/Windows-desktop-client/Pop-up-on-Skype-Page-Script-Error/m-p/1452642
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can I use my skype credits to purchase a subscript...

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Solved!
Go to Solution.

Hi hainess,
Yes, you can definitely use your credits to buy a subscription.
If you have the required Skype Credit balance on your account and wish to get a calling subscription, you may follow the steps below:
1. Select the subscription you wish to from the following page, then click Buy Now:
http://www.skype.com/en/rates/
2. If this is your first purchase: Select Skype Credit as your payment method (this is the icon with an S in a golden circle), then click Next.
3. Follow the instructions on the screen to complete the purchase process, and the cost of the subscription will be taken from your Skype Credit balance.
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https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
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Can't get additional skype credits

"You’ve reached your monthly credit limit for this option. Limits are in place to avoid fraudulent activity and keep your account secure. Get in touch if you need help."
This is the message I get when I try to order/pay for addional skype credits. How do I get more credits? Who do get in touch with to get more skype credits?

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jasonmol wrote:
My god! this service is really crap in some ways. I honestly cannot get to add a new credit card to my account. I am being told that I have to cancel my subsrciption to add a new card. Stuff me, Microsoft you need to work on making this service useable. The competitors such as Viber will get my business the way my experience with Skype is proceeding. I really find Skype support crap. Anyone agree? Where is the live chat?
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I would appreciate if you could explain me the steps to follow.
Thank you for your help.
Solved!
Go to Solution.

earlstewart wrote:
Please advise me how I can stop the recurring charge to my credit card
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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