Can't add supervisor as Primary Supervisor in the "Team Configuration" menu.

Dear All,
I can't add supervisor as Primary Supervisor in the Team Configuration menu.
What is wrong in my configuration?
Thanks in advance
Bahlul

Hi Bahlul.
I assumed that user has been imported on UCCX by selecting iccx extension on CUCM which automatically give agent capability to the user.
If you use "user view" function on UCCX and then assign Supervisor capability to a user, you give him access to supervisor web page.
To let the user to manage a team as supervisor, you have to define him also as an agent.
That's the reason why you install both supervisor and agent desktop tool on Supervisor's Pc
Anyway congrats for finding solution ;)
Regards
Carlo

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