Can't adust the volume using keyboard and remote control

Hi
i have macbook Pro like two weeks and a strange thing happened today. I just can not adjust volume up or down using the F3 F4 F5 keys, must go to preferences and adjust manually. The apple remote control does not change the volme neither. When pressing the relevant key the pop up window appears but nothing happens it does not react and a small not available - restricted icon appears in the bottom of pop up. Please help.

Reset PRAM:
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound (bong) for the second time.
6. Release the keys.
Reset your SMC >>
-Bmer
Mac Owners Support Group
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