Can't apply certain filters in PE 11, Windows 8.1

Filters such as charcoal will not work.  Any thoughts, info, resolutions?

Your in the Expert mode in the pse 11 editor?
Are the filters greyed out on the menu or when you actually try the filter, it's just a solid color like white?
If you press the D key on the keyboard before trying the filters, does that make any difference?

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