Can't apply CU5 - option grayed out
Hello,
I have a local, named sql server 2012 sp1 instance running virtualized on an ESX host with VMWare. We wanted to apply cu5 to this instance and several others for the pages in memory fix. The others worked fine, this instance the option to choose
it for upgrade is grayed out. There were no errors to provide, it was simply unavailable to apply the update. The version of this db is 11.0.3000, like all the others that worked fine.
Anybody?
Thanks kindly,
Dianne
Dianne
Hello,
The discovery report validated the version as stated. The summary log is below. Yes, the user cancelled because he saw the instance grayed out and not available for upgrade. There are no errors that we have been able to find.
Discovery report:
Overall summary:
Final result: Passed
Exit code (Decimal): 0
Start time: 2013-12-23 08:22:13
End time: 2013-12-23 08:22:28
Requested action: RunDiscovery
Machine Properties:
Machine name: YWSQLETL01V
Machine processor count: 1
OS version: Windows Server 2008 R2
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Database Engine Services
1033 Enterprise Edition 11.1.3000.0 No
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER SQL Server Replication
1033 Enterprise Edition 11.1.3000.0 No
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Full-Text and Semantic Extractions for Search 1033
Enterprise Edition 11.1.3000.0 No
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Data Quality Services
1033 Enterprise Edition 11.1.3000.0 No
SQL Server 2012 MSSQLSERVER MSRS11.MSSQLSERVER Reporting Services - Native
1033 Enterprise Edition 11.0.2100.60 No
SQL Server 2012
Management Tools - Basic 1033 Enterprise Edition 11.1.3000.0
No
SQL Server 2012
Management Tools - Complete 1033 Enterprise Edition 11.1.3000.0
No
SQL Server 2012
Client Tools Connectivity 1033 Enterprise Edition 11.1.3000.0
No
SQL Server 2012
Client Tools Backwards Compatibility 1033 Enterprise Edition 11.1.3000.0 No
SQL Server 2012
Client Tools SDK 1033
Enterprise Edition 11.1.3000.0 No
SQL Server 2012
Integration Services 1033 Enterprise Edition
11.1.3000.0 No
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
SPLevel: 0
Installation edition:
User Input Settings:
ACTION: RunDiscovery
CONFIGURATIONFILE:
ENU: true
HELP: false
IACCEPTSQLSERVERLICENSETERMS: false
INDICATEPROGRESS: false
QUIET: false
QUIETSIMPLE: false
UIMODE: Normal
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131223_082212\ConfigurationFile.ini
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file: The rule result report file is not available.
Summary Log:
Overall summary:
Final result: The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
Exit code (Decimal): -2068380094
Exit facility code: 1207
Exit error code: 1602
Exit message: User has cancelled.
Start time: 2013-12-21 23:47:37
End time: 2013-12-21 23:50:17
Requested action: Patch
Machine Properties:
Machine name: YWSQLETL01V
Machine processor count: 1
OS version: Windows Server 2008 R2
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered Configured
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Database Engine Services
1033 Enterprise Edition 11.1.3000.0 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER SQL Server Replication
1033 Enterprise Edition 11.1.3000.0 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Full-Text and Semantic Extractions for Search 1033
Enterprise Edition 11.1.3000.0 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Data Quality Services
1033 Enterprise Edition 11.1.3000.0 No Yes
SQL Server 2012 MSSQLSERVER MSRS11.MSSQLSERVER Reporting Services - Native
1033 Enterprise Edition 11.0.2100.60 No Yes
SQL Server 2012
Management Tools - Basic 1033 Enterprise Edition 11.1.3000.0
No Yes
SQL Server 2012
Management Tools - Complete 1033 Enterprise Edition 11.1.3000.0
No Yes
SQL Server 2012
Client Tools Connectivity 1033 Enterprise Edition 11.1.3000.0
No Yes
SQL Server 2012
Client Tools Backwards Compatibility 1033 Enterprise Edition 11.1.3000.0 No
Yes
SQL Server 2012
Client Tools SDK 1033
Enterprise Edition 11.1.3000.0 No Yes
SQL Server 2012
SQL Server Data Tools 1033 Enterprise Edition
11.1.3000.0 No Yes
SQL Server 2012
Integration Services 1033 Enterprise Edition
11.1.3000.0 No Yes
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
SPLevel: 1
KBArticle: KB2861107
KBArticleHyperlink:
http://support.microsoft.com/?kbid=2861107
PatchType: QFE
AssociatedHotfixBuild: 0
Platform: x64
PatchLevel: 11.1.3373.0
ProductVersion: 11.1.3000.0
GDRReservedRange: 10.0.1000.0:10.0.1099.0;10.0.3000.0:10.0.3099.0
PackageName: SQLServer2012-KB2861107-x64.exe
Installation location: d:\2bbfd4ae2ab578b8b58ab163\x64\setup\
User Input Settings:
ACTION: Patch
ALLINSTANCES: false
CLUSTERPASSIVE: false
CONFIGURATIONFILE:
ENU: true
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTANCEID: <empty>
INSTANCENAME: <empty>
QUIET: false
QUIETSIMPLE: false
SQMREPORTING: false
UIMODE: Normal
X86: false
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131221_234731\SystemConfigurationCheck_Report.htm
Exception summary:
The following is an exception stack listing the exceptions in outermost to innermost order
Inner exceptions are being indented
Exception type: Microsoft.SqlServer.Chainer.Infrastructure.CancelException
Message:
User has cancelled.
HResult : 0x84b70642
FacilityCode : 1207 (4b7)
ErrorCode : 1602 (0642)
Stack:
at Microsoft.SqlServer.Configuration.UIExtension.Request.Wait()
at Microsoft.SqlServer.Configuration.UIExtension.UserInterfaceProxy.NavigateToWaypoint(String moniker)
at Microsoft.SqlServer.Configuration.UIExtension.WaypointAction.ExecuteAction(String actionId)
at Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId, TextWriter errorStream)
at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(TextWriter statusStream, ISequencedAction actionToRun, ServiceContainer context)
Any help appreciated.
Dianne
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