Can't apply CU5 - option grayed out

Hello,
I have a local, named sql server 2012 sp1 instance running virtualized on an ESX host with VMWare.  We wanted to apply cu5 to this instance and several others for the pages in memory fix.  The others worked fine, this instance the option to choose
it for upgrade is grayed out.  There were no errors to provide, it was simply unavailable to apply the update.  The version of this db is 11.0.3000, like all the others that worked fine.
Anybody?
Thanks kindly,
Dianne
Dianne

Hello,
The discovery report validated the version as stated.  The summary log is below.  Yes, the user cancelled because he saw the instance grayed out and not available for upgrade.  There are no errors that we have been able to find.
Discovery report:
Overall summary:
  Final result:                  Passed
  Exit code (Decimal):           0
  Start time:                    2013-12-23 08:22:13
  End time:                      2013-12-23 08:22:28
  Requested action:              RunDiscovery
Machine Properties:
  Machine name:                  YWSQLETL01V
  Machine processor count:       1
  OS version:                    Windows Server 2008 R2
  OS service pack:               Service Pack 1
  OS region:                     United States
  OS language:                   English (United States)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No
Product features discovered:
  Product              Instance             Instance ID                   
Feature                                  Language            
Edition              Version         Clustered
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Database Engine Services                
1033                 Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            SQL Server Replication                  
1033                 Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Full-Text and Semantic Extractions for Search 1033                
Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Data Quality Services                   
1033                 Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012      MSSQLSERVER          MSRS11.MSSQLSERVER             Reporting Services - Native             
1033                 Enterprise Edition   11.0.2100.60    No       
  SQL Server 2012                                                         
Management Tools - Basic                 1033                 Enterprise Edition   11.1.3000.0    
No       
  SQL Server 2012                                                         
Management Tools - Complete              1033                 Enterprise Edition   11.1.3000.0    
No       
  SQL Server 2012                                                         
Client Tools Connectivity                1033                 Enterprise Edition   11.1.3000.0    
No       
  SQL Server 2012                                                         
Client Tools Backwards Compatibility     1033                 Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012                                                         
Client Tools SDK                         1033                
Enterprise Edition   11.1.3000.0     No       
  SQL Server 2012                                                         
Integration Services                     1033                 Enterprise Edition  
11.1.3000.0     No       
Package properties:
  Description:                   Microsoft SQL Server 2012 Service Pack 1
  ProductName:                   SQL Server 2012
  Type:                          RTM
  Version:                       11
  SPLevel:                       0
  Installation edition:         
User Input Settings:
  ACTION:                        RunDiscovery
  CONFIGURATIONFILE:            
  ENU:                           true
  HELP:                          false
  IACCEPTSQLSERVERLICENSETERMS:  false
  INDICATEPROGRESS:              false
  QUIET:                         false
  QUIETSIMPLE:                   false
  UIMODE:                        Normal
  X86:                           false
  Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131223_082212\ConfigurationFile.ini
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file:               The rule result report file is not available.
Summary Log:
Overall summary:
  Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -2068380094
  Exit facility code:            1207
  Exit error code:               1602
  Exit message:                  User has cancelled.
  Start time:                    2013-12-21 23:47:37
  End time:                      2013-12-21 23:50:17
  Requested action:              Patch
Machine Properties:
  Machine name:                  YWSQLETL01V
  Machine processor count:       1
  OS version:                    Windows Server 2008 R2
  OS service pack:               Service Pack 1
  OS region:                     United States
  OS language:                   English (United States)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No
Product features discovered:
  Product              Instance             Instance ID                   
Feature                                  Language            
Edition              Version         Clustered  Configured
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Database Engine Services                
1033                 Enterprise Edition   11.1.3000.0     No         Yes      
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            SQL Server Replication                  
1033                 Enterprise Edition   11.1.3000.0     No         Yes      
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Full-Text and Semantic Extractions for Search 1033                
Enterprise Edition   11.1.3000.0     No         Yes      
  SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Data Quality Services                   
1033                 Enterprise Edition   11.1.3000.0     No         Yes      
  SQL Server 2012      MSSQLSERVER          MSRS11.MSSQLSERVER             Reporting Services - Native             
1033                 Enterprise Edition   11.0.2100.60    No         Yes      
  SQL Server 2012                                                         
Management Tools - Basic                 1033                 Enterprise Edition   11.1.3000.0    
No         Yes      
  SQL Server 2012                                                         
Management Tools - Complete              1033                 Enterprise Edition   11.1.3000.0    
No         Yes      
  SQL Server 2012                                                         
Client Tools Connectivity                1033                 Enterprise Edition   11.1.3000.0    
No         Yes      
  SQL Server 2012                                                         
Client Tools Backwards Compatibility     1033                 Enterprise Edition   11.1.3000.0     No        
Yes      
  SQL Server 2012                                                         
Client Tools SDK                         1033                
Enterprise Edition   11.1.3000.0     No         Yes      
  SQL Server 2012                                                         
SQL Server Data Tools                    1033                 Enterprise Edition  
11.1.3000.0     No         Yes      
  SQL Server 2012                                                         
Integration Services                     1033                 Enterprise Edition  
11.1.3000.0     No         Yes      
Package properties:
  Description:                   Microsoft SQL Server 2012 Service Pack 1
  ProductName:                   SQL Server 2012
  Type:                          RTM
  Version:                       11
  SPLevel:                       1
  KBArticle:                     KB2861107
  KBArticleHyperlink:           
http://support.microsoft.com/?kbid=2861107
  PatchType:                     QFE
  AssociatedHotfixBuild:         0
  Platform:                      x64
  PatchLevel:                    11.1.3373.0
  ProductVersion:                11.1.3000.0
  GDRReservedRange:              10.0.1000.0:10.0.1099.0;10.0.3000.0:10.0.3099.0
  PackageName:                   SQLServer2012-KB2861107-x64.exe
  Installation location:         d:\2bbfd4ae2ab578b8b58ab163\x64\setup\
User Input Settings:
  ACTION:                        Patch
  ALLINSTANCES:                  false
  CLUSTERPASSIVE:                false
  CONFIGURATIONFILE:            
  ENU:                           true
  HELP:                          false
  IACCEPTSQLSERVERLICENSETERMS:  true
  INDICATEPROGRESS:              false
  INSTANCEID:                    <empty>
  INSTANCENAME:                  <empty>
  QUIET:                         false
  QUIETSIMPLE:                   false
  SQMREPORTING:                  false
  UIMODE:                        Normal
  X86:                           false
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20131221_234731\SystemConfigurationCheck_Report.htm
Exception summary:
The following is an exception stack listing the exceptions in outermost to innermost order
Inner exceptions are being indented
Exception type: Microsoft.SqlServer.Chainer.Infrastructure.CancelException
    Message:
        User has cancelled.
    HResult : 0x84b70642
        FacilityCode : 1207 (4b7)
        ErrorCode : 1602 (0642)
    Stack:
        at Microsoft.SqlServer.Configuration.UIExtension.Request.Wait()
        at Microsoft.SqlServer.Configuration.UIExtension.UserInterfaceProxy.NavigateToWaypoint(String moniker)
        at Microsoft.SqlServer.Configuration.UIExtension.WaypointAction.ExecuteAction(String actionId)
        at Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId, TextWriter errorStream)
        at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(TextWriter statusStream, ISequencedAction actionToRun, ServiceContainer context)
Any help appreciated.
Dianne

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