Can't associate EA6500 to my Smart Wifi account

Hi,
I have a problem with my EA6500 router. I can't connect to the internet, the connexion works fine. But, everytime i go on the smart wifi login page, i enter my login and password and then i'm asked to download the software for my EA6500 and to associate it with my account. 
The problem is that i just can't update it manually because i couldn't ever go on the tools page. Never.
So i'm here with a great router but i can't configure it. 
I asked the support service several times but they always asked me to reset the router. Nothing changes.
I 'm still unable to process after the login page, i have created a account successfully, i can login but everytime i just get stucked at " Associate your router with your account" page. My only options there is to click on OKAY or a link to download the firmware on Linksys support. I get the firmware but i can't install it because i can't go in the administrative page. 
So basically, i can't connect to the cisco connect cloud service. Anyone can help ?
Thanks in advance

I'm having the same "can't associate" problems.
Using wired connection.  Internet access is working fine from older Linksys router, both wired and wireless.
Tried resetting EA6500 (30/30/30 - 2 blinks - reset, 2-5 mins yaddy yaddy yada... never resets.
Can't ping 192.168.1.1, transmit failure, general failure (ipconfig /all shows that still as the default gateway IP)
Can't access myrouter/local
The associate link (verify account) from the e-mail doesn't do anything (goes to "associate router" page, OK is the only allowed response).
Can't get to Tools menu to identify current firmware (probably original), update to new firwmare, etc.
Re-tried set-up from CD, can't find wireless signal.
Re-tried set-up from web link, can't find wireless signal.
I can't un-do an auto-update, if it's set ON (can't get to Tools)
  (from Similar query here: http://community.linksys.com/t5/Wireless-Routers/Update-my-EA6500-Why/m-p/918352#M293632 )
I've reviewed most potentially useful queries here, tried everything I can think of... and I do have a clue at these kinds of things...  and short of freezing the unit, nothing has worked so far.
Ideas?
-Chris

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