Can't back up and restore supervised iPad - corrupt zip

When trying to restore a supervised backup, I'm getting the following error:
The zip archive is corrupt
CRC mismatch; expected e5c82713 but got 0
Here is my info:
Configurator 1.3.1
OS 10.8.4
iOS 6.1.3
I am using a Network Account.
Anyone else come across this error?
No other restore method will work for supervised devices without wiping out supervision! Help!

DTWheeler wrote:
Hi Leslie,
I have tried that multiple times. It recognizes the z10 but doesn't recognize when it is plugged into a usb cable. I have been trying for three weeks now. I turn wifi connections off and it doesn't recognize my phone. I can't back up anything and I am looking into getting a new blackberry and I have important information I would like to keep. I can give you my pin and print screen images for you. I have tried backing up when the connections are off both the computer and my laptop. I am not sure what to do to fix the problem.
OK... so you unchecked the "Turn on wifi connections...", closed BB Link and restart your computer but didn`t change anything? Just want to make sure you have tried exactly like I described above

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Can't back up and restore supervised iPad - corrupt zip

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