Can't back up phone because screen is black and I have a passcode
I had water damage to my iPhone 4S and left in rice for a weeks just to be safe. I just took it out and it works, but the screen is black. I was able to transfer the pictures from the phone to my computer but I can't back it up baceause I need to input the passscode, however, I can't because of the black screen. What do I do?
What is the exact error message?
Similar Messages
-
I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call
Hey there jjroca,
It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, I would use the troubleshooting in the following article, named:
iPhone: Troubleshooting issues making or receiving calls
Thank you for using Apple Support Communities.
Take care,
Sterling -
I accidentally dropped my friend's macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!
I tried to turn it off and it didn't work... and I held on to the shift key too and it still doesn't work..
Please help me..Accidental damage is not covered under Apple warranty. And it seems there is much accidental damage. Only a Genius Bar tech looking at it can tell how much it will cost to repair.
Cost to repair will be high, I suspect (though Genius Bar will confirm/deny.
There is no gentle way to say this sir/ma'am ... someone will need to pay for your friend's MBA repairs. -
(Mountain Lion) suddenly the screen turns black, and I have to use the on/off switch to turn it on. And, the screen turns to zoom, and the only way to return to normal is to close the window and start all over again?
Does the screen go black while you are using the machine? ...or after it has sat idle for a bit?
If it happens while you're using the machine, check to see if a hot corner has been set for sleep. You can do that here: System Preferences > Desktop & Screen Saver > Screen Saver and click the button labelled "Hot Corners..." in the lower right.
If it happens after a bit of idle time, that's normal sleep behavior. The delay can be adjusyed here: System Preferences > Energy Saver.
In either case, pressing any key on the keyboard should bring it out of sleep.
Re zooming -
If this happens while in Safari, and you are using an Apple Magic Mouse, a default setting applicable to it is that a soft double-tap on the mouse will zoom the Safari window. A second double-tap will bring it back.
If it is the entire screen that is zooming, Control plus scroll gesture on the mouse will zoom the whole screen. Repeat with the opposite scroll gesture to bring it back. -
My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
When I went to adjust the brightness on my iphone, the screen went black. I have tried everything I can think of and have read online to try....resetting the phone, turning it off/on, charging the phone, and restoring the phone. I can see the "slide to unlock" page and the "enter passcode" page. When I enter the passcode, the screen goes dark again. I can't even answer calls. What should I do now?
If no change after restoring the iPhone as a new iPhone or not from the backup, the iPhone has a hardware problem.
-
Why does my screen turns black and I have to reset the phone to make it work?
My phone is fully charged when suddenly the screen turns black it doesnt matter if I push the buttons the screen still is black, I have to reset the phone to make it work. When the screen is black and if you call you can hear is ringing but my phone does not sound.
I had a bad experience with this phone, to tell you the truth I dont even want it anymore, I have other apple products and they are excellent and had worked fine but the iphone is a dissapointment to me.Go to an Apple store.
-
I updated my ipad today. right after it updated, the screen went black. Since then I have not been able to turn on my ipad. I am recharging it. It has been recharging for 55 minutes. I have tried to reboot, nothing. I have tried everything i know to do. Nothing What else can I do?
You may need to try recovery mode now. Read this.
iOS: Unable to Update or Restore -
I used my house phone to call the iphone to see if it will help and my iphone rang but i couldnt do anything about it. The screen just stayed off and the home and on/off button wont affect it.
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
-
The phone screen is black and is saying that the screen is locked
oOn a 4s phone the screen is black and saying the screen is locked how do i fix?
Hi Cindy,
It sounds like you may have a passcode on your iPhone. Does it say anything else or have you tried entering the passcode? The article below provides more details about passcodes and tips for using them, including what to do if you forgot or can't remember your passcode.
iOS: Using passcodes
http://support.apple.com/kb/ht4113
-Jason -
My iPhone 4s screen went black. I can hear the phone receiving messages though. I tried to restore through itunes. I failed because "find my iPhone" app is on, I cannot switch it on since the screen is black and I can't see
Instead of trying to restore through iTunes, use the Find My iPhone to your advantage.
Either go to www.icloud.com and perform a remote wipe of the device via FMiP, or download the FMiP app to another iOS device and do it from there.
A remote wipe will also restore the device back to factory settings. -
my ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix, other than take it to apple.
thanks!The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.
-
Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.
Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy -
My iPhone 5 screen is black and will not come back on. The phone still works when paired with my vehicles Bluetooth what's wrong with it, and can I fix it?
I have a similar problem. I restored my iPhone 5 to the latest available OS. After completing the process the phone never restarted. The phone was fully charged when I restored it but now refuses to charge past the red battery icon. I have been able to get the phone in UFD mode several times and have been able to load the new OS on the phone. The Apple logo does come on and the software fully loads. iTunes tells me the phone will restart but never does. I left it to charge all night but it never appeared to load the battery. This morning I went to the Grand Central Terminal apple store for help. A woman at the store plugged the phone in but it never charged. She absolutely refused to believe that I got my phone in UFD mode and loaded any software on. I don't think it is a battery issue. The only solution I was given was to buy a new phone. Repairing it was out of the question. At this point the phone is completely useless. Thanks in advance for the help.
-
Trying to back up my phone before I upgrade the software to the IO7..... When I try to manually back up now to ITunes, I get the message "ITunes can not back up IPhone because an error has occured". I have rebooted the phone and computer. Any advise?
Close iTunes & navigate to:
~/Library/Application Support/MobileSync/Backup/
and delete everything in that Backup folder, but not the folder itself.
Maybe you are looking for
-
Dear All, Can someone tell me the table name for customer open items. Please also send me the list of FI tables. Regards Suresh
-
I am using internetexplorer 11.0.9600 and opened a pdf. but that pdf has more hyperlinks when i move the cursor its linking to c:\windows\user\temporary files not to the actual http url. and not able to open it ? Looking for a solution
-
Just the phone thru apple bluetooth headset? No BT for the iphone's ipod?
Does anyone know how I can hear the ipod option of the iphone thru my apple bluetooth headset? It comes on briefly when swithing to the phone, but I don't know how to make it stay on.
-
Inbound idoc creation by reading data from flat file in same system
Hi.. I have a flat file on my application server. I know the idoc type , message type and the FM to post the application document in SAP at the end when an idoc is created. Can someone tell me how do i create an idoc in sap reading the flat file data
-
Why did Adobe remove a useful feature?
Will someone please tell me why Adobe would remove such a useful feature as the "File>Attach to Email..." from the Link Properties dialogue box under the "Execute a menu item" - "Add" options list. The idea of an improved version, Acrobat X, is to ad