Can't Backup iPod Touch 3rd Gen

In trying to update to OS4.2 and now OS 4.3 (for a month now), I have not been successful because my 3rd generation iPod Touch will not backup. It starts the process of saving the backup file to "Mobile Backups" in the Library for iTunes, but once the status bar completes, there is no file there and my update never occurs - the backup folder is empty. I have tried using other accounts and other Macs, but it never saves the backup. There are no error messages. The process of going through the backup takes 24 hours, but nothing is ever saved. There is plenty of room on the hard drive as well. Any work-arounds, or should I try to "restore?"
Thanks!

Ah! Yes there is! Thank you!
My last attempt to backup I stopped after 24 hours, as it only indicated about 5% complete. From that "failed" or "stopped" backup, based on the date and the time on the files in ~/Library/Application Support/MobileSync/Backup/, it stopped backing up after only 2 hours into the backup. There were 2,066 files that were created and the last things altered at that time were the info, status and manifest preferences (.plist)
I had been looking in ~/Library/iTunes/Mobile Backups/ as that was where I mistakenly thought it went.
The question now is still - how do I upgrade the operating system, as iTunes still tries to backup (and fails to upgrade) each time I try.

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iOS: Troubleshooting backup issues in iTunes
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Tunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
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