Can't be heard when making calls

When making or receiving a call, I can hear the individual on the line but they cannot hear me at all. I started having this problem a few months ago, but it was very irregular.  In the last two weeks it has become a more consistent issue.  Has anyone had a similar issue and resolved it?

You can try resetting your network settings. (Settings>General>Reset>Reset Network Settings). *Note resetting network settings does clear out your saved WiFi passwords.
If that doesn't resolve your issue you will want to perform a full system restore. This will narrow the issue down to being software or hardware.You can follow the step by step instructions from the link below.
http://support.apple.com/kb/HT4137
If the restore does not fix the issue then most likely you are looking at a hardware issue with the device. At that point, you will want to call Apple Care at 1(800)MY-IPHONE (800-694-7466) or set up a genius bar reservation for an Apple Retail Store at:
http://www.apple.com/retail/

Similar Messages

  • I can't hear anything when making calls no dailing tone or anything but when I try and audioface time it works fine please help

    I can't hear anything when making calls no dailing tone or anything but when I try and audioface time it works fine please help

    Hi Nfrith1,
    Please take a look at the article referenced below, the same as in my original reply.  The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    Restart your iPhone and test again.
    If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Learn what to do if other people can't hear you on a call.
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
    Take care,
    Alex H.

  • Can't be heard when making a call

    When I make a call I can't be heard by others- speakerphone and Bluetooth both fine.
    Is this a quick fix or will I need a new phone? Traveling out of country Wed and don't have much time.

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    -Griff W.

  • IPhone 4 software issue. Cannot hear or be heard when making call

    Hi there,
    A few days ago, out of the blue, I lost the ability to be able to hear or be heard when on a call on my iPhone 4.
    On a call, no matter which output I use, earpiece, earphones or speaker, I cannot hear the person on the other end speaking, and they cannot hear me talking. My phone will ring if someone is calling, and if I call someone their phone will connect, but from there I am completely muted/in silence.
    I do not believe this is a hardware related issue as I have tested both the microphone and speaker/s by making a Skype call to a friend which worked absolutely fine. I can also play music from my phone successfully through all of the iPhone outputs mentioned above.
    This is a super frustrating issue as I haven't dropped the phone or damaged any of the hardware.
    The only one software related thing I notice that is out of the ordinary is that when I do make a call, the 'speaker' icon is selected by default. Obviously I have attempted to deselect it, but have had no success in this making any difference.
    Any ideas?
    Of course where I live I don't have access to an Apple Store, and everywhere I take it locally I get the response - 'Sorry, we don't repair iPhones'
    Thanks,
    Jeff

    I forgot to mention that I have reset all settings and restored the phone twice - once as a restore from a back up, and then a restore as a new phone. None of these methods worked and I'm still stuck with the same issue!
    Looks like I might be posting my phone to Apple 

  • Problem with my iphone 4s, i can't hear anything when making calls

    I can only hear when i turn the speaker on, but as soon as the speaker is turned off, it went mute. the person on the other side of the line can hear me perfectly. it also works fine when i plug in the earphone. this is really annoying.
    and the most annoying thing is that i bought this new iphone4s in Canada and brought it all the way back to China. if i was to return it , it would take a painfully long time.  what do i do?

    Hi Nfrith1,
    Please take a look at the article referenced below, the same as in my original reply.  The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    Restart your iPhone and test again.
    If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Learn what to do if other people can't hear you on a call.
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
    Take care,
    Alex H.

  • Unable to be heard when making a call?

    I am unable to be heard when making a call, but can be heard when using speaker or headphone

    There may be some issue with your mic. I'd go to an Apple store

  • Just uploaded IOS 8 and now can't hear anyone when making a call. If put speaker on then I can hear! Any advice?

    Just uploaded IOS 8 and now can't hear anyone when making a call. If put speaker on then I can hear! Any advice?

    I just tried to help another guy in another discussin with similar problems.
    Headset input is not working
    I would suggest a iPhone restore and fresh load from Backup... but it is no guarantee.
    jl

  • I can not be heard when placing a call

    I can not be heard when placing a call. This problem just starting happening

    Are you saying anything worth listening to?

  • When making calls why they cant hear me but i can hear them?

    When making calls why they cant hear me but i can hear them?

    good question. try to record a voice memo on your phone. if you can't hear yourself, it means likely that your mic isn't working, which would explain why no one can hear you on the phone

  • Why nobody can hear me when making calls?

    when making calls, they can not hear me. what do i need to reset???

    Try to reboot your phone. If that fails, backup and restore. If that doesn't do it either, take it in for service to your nearest apple store/authorized service provider.

  • Why is my microphone not working only when making calls ?

    Hello all,
    I have a problem with my Lenovo S930 Smartphone to fix urgently.
    (MTK6582 Quad Core 1.3GHz Android 4.2)
    The microphone is not working when making calls (so people don't hear me talking.)
    But strangely the microphone is working perfectly when recording videos.
    It seems to me like a application problem but I am no android specialist
    Where can I get help ? What can I do ?
    thanks in advance for your support
    Jean-Francois

    Go to settings>backup & reset...there should be a factory reset option.
    *Note: Settings names and location are firmware build number dependent.
    **Backup anything important first.
    Hope this helps.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as ''ACCEPT AS SOLUTION"! 
    Unsolicited PM's will not be answered! ....Please post your question/s in the appropriate forum board.
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  • Questions regarding FaceTime: When I call someone, it rings but they can't answer and when someone calls me via FaceTime it won't even ring.

    Questions regarding FaceTime: When I call someone, it rings but they can't answer and when someone calls me via FaceTime it won't even ring.

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
    http://tinyurl.com/32drz3d
     Cheers, Tom

  • I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network.  Airtel India.     I have full bars of signal but cannot  make calls. Goes to "No service" then to "searching".     I constantly get "Call Failed" when making calls.

    I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network - Airtel India.
    I have full bars of signal but cannot  make calls. Goes to "No service" then to "searching".
    I constantly get "Call Failed" when making calls.
    What could be done to solve the problem?

    Try settings/general/reset/reset network settings.  If that does not do it then contact your carrier

  • I bought an iPhone from mobile and I can't hear people when they call me unless their on speaker do I have warranty for that

    I bought an iPhone from mobile and I can't hear people when they call me unless their on speaker do I have warranty for that

    You can check your warranty status by entering the iPhone serial number here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Be sure to make an appointment at the Genius Bar before taking your iPhone in
    as per deggie above.

  • Why can't I be heard when making Skype calls from iPad2 or iPhone?

    Live in Costa Rica. Been making Skype calls to U.S. in excess of 5 years.  During the past 3 weeks when I make initial Skype call with my iPad2 or iPhone and I can't be heard. I "Power off" iPad or "Turn off" iPhone, then turn on one or both and attempt 2nd Skype call. I can hear the party I am calling and they can hear me.  Call quality is excellent.  iPad and iPhone software is up to date. Skype Version is latest version (4.0.1325) released on 21 May, 2012.  I have deleted App and reinstalled both numerous times. I connect using WIFI with Apple Extreme and Apple Express. I also connect to Skype using MacBook with no sound problems  

    Also sent this issue to Skype and was promised a response in 24 hours. Did not receive and decided once again to read current reviews of Skype In App Store. Did a search in App Store using "Skype", not Skype for iPad.  Apps were shown for iPad, iPhone and iPod.  Unlike the iPad App which shows "installed", the iPhone App displayed "Install". I installed the iPhone App to my iPad2. My iPad now has 2 App's installed. The iPhone Skype App display format on my iPad now looks like the Skype display before I upgraded to the current iPad version in late May. Made a call using both App's.  Still could not be heard with Skype iPad App.  Called the same individual using iPhone App installed on my iPad.  Was heard and the sound quality was excellent!  Will continue to make calls for several days before passing judgement.

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