Can't Burn CD's - PLEASE HELP

I was once able to burn CD's with my itunes but now every time I try to burn a CD a message comes up that say "disc burner or software not found." I ran a CD/DVD diagnostics and this is what I got. I have looked at other posts about this same problem but have not been able to fix mine. I am not very computer literate so I have no idea what the diagnostics means. I have tried removing itunes completely from my pc and reinstalling it and it still doesn't work. Please help!!!
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway E-1800
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_xp
UpperFilters: pwd_2kGEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
NVIDIA GeForce2 MX 100/200 (Microsoft Corporation)
Intel(R) 82815 Graphics Controller
Connected Device Information:
DiskDrive, WDC WD400BB-53CAA0, Bus Type ATA, Bus Address [0,0]
DiskDrive, Apple iPod USB Device, Bus Type USB
CDROM, HL-DT-ST DVD-ROM GDR8160B
CDROM, LITE-ON LTR-16102B

oops, typo.... I mean NO errors, or windows pop up...

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    Here is a copy of my cd diognostic...
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    Dell Computer Corporation DIM4400
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    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0),
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    Video Driver: NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)\GeForce2 MX/MX 400
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    D: LITE-ON LTR-24102M, Rev 4DS3
    Drive is empty.
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    I keep getting error 4261 when I try to burn audio CDs. I was able to do it for awhile just fine and then it stopped working and each time I try now I get partway through burning when it stops, the disk is ejected, and I get error 4261 message.
    Here's what I have tried so far with no luck:
    1. Decreased burn speed to 2x, on both iTunes and my CD burner
    2. Turned off my virus scanning software (Live One)
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    4. Tried burning a new mix with just songs that I had ripped from my own CDs (i.e., no "protected" iTunes)
    5. Updated to latest version of iTunes (7.3)
    6. Tried going back to version 7.2
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    Track 2, start time 04:20:25
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    Track 5, start time 16:09:07
    Track 6, start time 20:03:02
    Track 7, start time 24:53:57
    Track 8, start time 29:09:72
    Track 9, start time 33:22:52
    Track 10, start time 38:01:52
    Track 11, start time 42:28:17
    Track 12, start time 47:01:25
    Track 13, start time 52:02:35
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    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4261(0x000010a5). It happened on drive D: HL-DT-ST DVD+-RW GWA4164B on CDR media at speed 16X.
    Any suggestions???
    Dell E510   Windows XP Pro  

    I got an Error 4261 message on my computer some months ago while attempting to backup my iTunes music ---about Dec. 2006. Hopefully, the problem is now solved. This was a difficult and time consuming issue to resolve. I shall provide some details of this resolution (worked for me) as I know some others are having the same problem. I hope to post this message to others with 4261 errors.
    I have a Dimension E510 computer bought in 2006. I am using Windows XP. My CD ROM burner is as follows: HL-DT-ST DVD +-RW GWA4164B. I wonder if you have the same type CD ROM.
    At first, several thoughts came to mind. Google? Never listen to music again. Invest in a sledge hammer? I decided to try and fix the problem and would work on this for the next eight months. Recently, I decided that this problem had to go away. I tried various things to correct the problem often with technical assistance as the following indicate:
    Changed copy speed//Did a restore on my computer (no help)// reversed restore
    Updated iTunes files//Did virus scans
    Contacted a company techie—Discovered my warranty was still good. Cdrom driver was updated. We got the iTunes program to copy a disk. Problem solved?? Time passes.
    The problem reoccurs. I contacted a techie again. He was able to get another program to copy on the cdrom I was using to copy iTunes music. I was told that I should contact an iTunes rep. $$. Says cdrom hardware is OK. (One can save files (ex. photos) to a new file created on the desk top and copy them to a cdrom---a test method used.)
    I read suggestions about updating my BIOS and chipset on the iTunes message board. Not being a techie I wasn’t so sure about this. (Also Techies did not go in this direction.) Time passes.
    I didn’t buy music.
    I read messages saying that I should backup my iTunes music.
    Called techie again. Updated cdrom driver. We were able to copy data using the same cdrom used for the iTunes copy. (Again this was not a fix. It was indicative of an intermittent/partial cdrom failure which occurred over time, and one manifesting itself in iTunes.) I asked him to try to copy another. Amazingly, this copy failed. Something was wrong. Now we’re getting somewhere. Techie eliminated some startup files to try to determine source of a software error, if one. This did not fix the problem.
    Techie deleted a couple registry files. I don’t like deleting registry files because they serve a valuable purpose, but I’m not a techie. Later I was told that this is a routine test procedure. (After the fix I would have to do an update of my iTunes program. iTunes has a repair feature which was on my desktop—a holdover from a previous attempt to fix things with an iTunes update. I ran this repair without harming my music files, and this repaired the program.)
    Techie said I may have a problem with my current brands of CD-R disks. I bought and tried other brands---four all total. This did not work.
    I happened to attempt to copy some pictures as I was interested in having some developed. To my surprise, my computer stopped the copy citing an error with the copy process. The problem now manifested itself with another software program. Heretofore, I could successfully copy pictures using the same cdrom but not iTunes music.
    I called the techie again. I told him what I had done and new error in copying other files to the cdrom. We attempted to use other programs to copy music and picture files on the cdrom. (My thinking is, if they had worked, then the cdrom was OK, and the problem was a software problem and likely involving iTunes---software and not hardware Obviously I wanted a cdrom replacement as this would be easier for me than pursuing imbedded software program issues.) We could not get any software programs to copy files to the cdrom in question. This was a clear indication that the cdrom was defective. We likely used up ten CD-R disks in these latest attempts.
    Looking back, there was a subtle indication of a problem with the cdrom. There was a problem with one of the songs I had copied to a new disk (No. 24 of 24 songs on a disk). The song was copied with errors. This shouldn’t have happened.
    The company replaced cdrom free of charge the next morning in about 5 minutes. Wow!
    I tried the new cdrom and began burning iTunes music right away. No 4261 error message. I also copied pictures to the same cdrom without any error messages. I also successfully used other brands of CD-R disks.
    I had problems with iTunes and a photo program after cdrom installation but fixed them with updates. I also experienced problems with Windows Media Player and Roxio/Sonic. They didn’t want to recognize the new cdrom in drive (E:). Restore made things worst so I undid this. I spoke to a tech again about these issues as I wasn’t certain of the scope/nature of problem. Issue of ownership of problem came up again. Software vs hardware. We updated both programs with updates from company support pages. This fixed the problem. Point learned here was the need to keep files updated with the latest and greatest. I am skeptical of too many changes because of risk of problems. Now, it seems, I have no choice but to do this---critical changes at least. Many thanks to Techie.
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    Replacing the cdrom on my computer fixed the 4261 error on my computer. I hope something here will be of help to some of you who have the same problem.
    Kindest regards. 08/14/07

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