Can't buy content directly through Apple TV: message VERIFICATION REQUIRED
I installed my Apple TV (not the new one) last month, it works great as long as I buy and download into my Macbook Pro and then transfer to the ATV.
When I try and purchase directly through ATV (my preference) it says: VERIFICATION REQUIRED BEFORE YOU PURCHASE MAKE YOU MUST GO TO THE APPLE STORE ON YOUR COMPUTER AND VERIFY YOUR PAYMENT INFO.
I have tried everything with no luck. I asked for help a month ago and the tech sends me answers that are not even about this problem so I am asking again hoping for an answer that can remedy this.
1. How do I verify my payment info? I have tried everything, re-entering over and over, I can buy on the computer no problem.
2. This should be so simple, please help.
Bruce
I finally received a response from Apple with a correct method to fix this:
Hello B,
I understand that you cannot make any purchases using the Apple TV because it keeps asking you to verify the payment information. What you would need to to is remove the credit card on the computer and save that. Then go in and add the credit card back to the account. Once you have finished that go ahead and sync the Apple TV with the computer. Once you have competed that the Apple TV should not be giving you anymore problems.
Thanks for using iTunes and have a great weekend!
Sincerely,
Brandon
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
You then need to go back to your ATV try and buy something, you will get the same message as always... then go back to your computer and, go to the Apple store, your account, your payment info and put in the Credit card verification code, press done and try to buy again... i was fixed then!
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