Can't buy gems in clash if clans but can in other apps

I had my iPad stolen three weeks ago and now have the replacement.  All restored ok except in the app "clash of clans" I can't purchase gems.  This intermittently has worked but mostly not.  The obvious like passwords etc is not a problem as I can buy stuff in other apps and the downloads from App Store etc all work.  I had a ticket with supercell (the company who makes coc) but they are not getting anything from apple to trigger the gem purchase.  The message I get is to contact iTunes support but having tried that, I got told to talk to supercell.
My understanding if in app purchases is that the transaction is completely with apple until the money has changed hands, then the app owner gets notified to send me my "goods".  Therefore, there should be some type of exception report.
Anyone else had the problem?

Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html

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