Can't buy things on App Store, but still have balance?
I have a 17 dollar credit balance and I don't want to lose it, but the app store isn't letting me buy anything. It just comes up as 'your purchase could not be completed'. Then it tells me to go to some support website… is there any way to fix this problem?
Click here and ask the iTunes Store staff for assistance.
(102275)
Similar Messages
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I can't buy anything from App store Coz I have to verify payment info.
My Billing address is in Thailand and I can't update it right coz my country don't have "state" you only give me choice only in US.
And Try to change region to Thailand but I can't do it too. It tell me I got 2.50$ left I got to purchase for something.
ok right...
I try to buy music to make my credit off and I can't buy coz store location are wrong.... Thiis is never ending loop !!!!!Ok, so I figured it out. I checked my iPhone and it was having the same trouble. So I went to settings (on the iPhone and iPad) selected store and logged out of the store. Then on my computer, I logged in to iTunes. I went to buy something (a free item...doesn't have to cost anything) and it prompted me to update the payment info (essentially needed to add the security code to my credit card). Then I gave it a minute or two to process...just in case. Logged back in to my iPhone and iPad and everything is back to normal.
Glad it's working, but they should really fix that issue on the mobile devices. Luckily I have iTunes on a computer, so don't have that (they only have the iPad...which they wouldn't be able to update).
Oh well...thanks all for trying to help! -
Our family now has 7 devices, Ipad, Ipad mini, itouch. I am not sure if I am setting them up correctly to share Icloud and app's but to each have there own device name and apple id for mail, messageing and facetime.
Thekidiuse2b wrote:
Our family now has 7 devices, Ipad, Ipad mini, itouch. I am not sure if I am setting them up correctly to share Icloud and app's but to each have there own device name and apple id for mail, messageing and facetime.
As randers4 says, use separate AppleIDs for iCloud and iMessage accounts. You cannot "share iCloud" and have separate mail, messaging and facetime. To get those, you need to use separate AppleIDs to each create your own iCloud account and your own iMessage account.
You can share apps and other purchased content by having a common AppleID used in the iTunes and App store. -
live in uk but bought ipad3 in new york but can't buy anything off app store as in american currency, settings and addresses, please advise
You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the iTunes Store of that Country...
http://itunes.apple.com/gb/genre/ios/id36?mt=8 -
How can i buy films from App store spain wenn i'm living in Switzerland? Or how can i buy films in original version with subtiltes?
Do i need diferents id for each App store? I speak spanish, german and english and i would like to be able to buy films in each diferent language.
I also have € from a card from App Store Spain that i cannot use because i only have acces to App store switzerland. Can anybody help me? Thanks a lotYou need to be in a country to buy from its store, so whilst you are in Switzerland you can only use the Swiss store - you will need to be in Spain to use the Spanish store.
On each film's description page in the store there should be a list of the language(s) and/or subtitles that it has on it e.g. here in the UK one of the new releases, Svengali, has listed on its description page :
If there is a particular film that you would like to buy in a particular language that is not currently available in the Swiss store then you can try requesting that it be added, but unless the Swiss rights-holder for the film agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html
All iTunes gift cards are country-specific, so you will only be able to redeem and use the Spanish gift card when you are in Spain with a Spanish billing address on your account. -
i have tried to buy something from app store but it says that i cant buy the song because it says i have to activate the email but im at my home page for my email and i havent recived it. i have an @line email. how do i access this email.
Have you checked your email's spam folder to make sure an email from Apple has not been put in there?
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i have bought lion may 2012 from apple app store but still i have not installed in my mac book pro can i upgrade to mountain lion for free
because it was a demo laptop when i bought it i was trying to update my app it was asking for user id password i gave my apple id but it says like this id is not valid i think it was reg in different id when i bought so that the reason i bought new Mac OS but in my lap i already lion has pre installed so that the reason i was keep pending
now i thought of instaling what i bought from my id if it is possiable to get moutain lion please update if possiable -
when i buy thing in app store they alway tell me this is not a test user account please creat a new account in the sandbox environment
Where are you seeing that? And what exactly are you doing?
Are you a developer? If so, ask in the Developer Forums... -
Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468) -
Downloaded pages from app store but still can's save documents. Program says I need to purchase it still. What do I do?
You need to totally delete the demo version first:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
Peter -
Just downloaded Lion and now iMovie won't respond when I try to open it. Even tried deleting the program (since it was an older version) and bought it new from the app store, but still won't respond.
Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?
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I can't download IPhoto from App Store because I have mac OS X 10.6.8
can't download IPhoto from App Store because I have mac IOS 10.6.8, how I can download it?
Simply, you can't download it.
If you want to upgrade to iphoto 11 then you'll need to either
1. Upgrade your OS to 10.7.5 - which requires a purchase of the OS
Or
2. Find an iLife 11 install disk. You may get one on Amazon or Ebay. -
I have uninstalled iPhoto and reinstalled from the app Store, but still don't have the cards, calendar etc option under Share. Any other suggestions please?
With iPhoto 9.5.1 I have those both places - under the file menu and in the Share section
LN -
I am new to Mac, and trying to buy Lion upgrade thru app store, but I must be an idiot because all I can see is a page with references and no "buy" button...what am I doing wrong?
Simply getting set up on App Store with my apple ID was a NIGHTMARE ...never did send confirm, after many attempts, somehow got it to work...and these guys are the wizards of making things easy...hmmm...maybe I am using the wrong computer?Open App Store and sign in with your Apple ID. Search for Lion then purchase and download it - $30.00. Before you do see the following:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion. -
Can't buy iphoto in app store; another apple id on my macbook bought it before
Hello, i bought a used macbook air. after deleting the pre owners' admin account and deleting the harddisk i install OS X lion again. After that i wanted to buy iphoto in app store to use photostream on my macbook. But in the app store it wasn't possible to buy. The button says only "accept" and when i click on it i have to login with my apple id. after this a notification windows opens which says i'm not able to accept because another apple id (from pre owner) bought it before. i don't know his id or password. but there is no possibility to buy it again in the store. it's just to accept but doesn't work...
what can i do please halp me!Disclaimer - For me the Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture very different from that found in most 1st world nations, such as that in the two dominant North American countries. Written language has no tone. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You will also find the Mac OS X Lion on your new-to-you Mac is tied to the previous owner's Apple ID. The two of you together need to contact Apple Care and request that Mac OS X Lion and the bundled iLife apps be releaed from his Apple ID, so that they can be accepted into your Apple ID.
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