Can't call in or out on 8520

Hi All, hope you can help.
Blackberry 8520
Bought phone seconhand, put in my Tescomobile SIM
Recieved a welcome text from Tesco
Since then the phone apears to be blocked, it wont send or recieve calls or texts.
Manage connections > Service status > Mobile voice: not available
Connection: not connected
Options > advanced options > SIM card > SIM card: Security disabled
Thanks for taking the trouble to respond.
Laurie
Solved!
Go to Solution.

So, the device is unlocked as it needs to be.
I would contact your provider and see if they can help. it's possible the device was lost/stolen and the IMEI is blocked. However, only your carrier will be able to tell you.
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Try following the steps below to turn off the call forwarding:
1. Touch Phone.
2. Swipe down from the top of the screen.
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4. Touch Call Forwarding.
5. Touch the required option (e.g., Forward If Busy).
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-SR
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