Can't call or chat with Verizon because I can't use my cell (Account, not technical problem)

Dear all,
So I am living in Ireland right now.  NOT using my Verizon account at all.  (Phone still active, still paying, but using a European cell here.)  In the meantime, I need to make a change to my nephew's account, which I pay for on mine.  (He got a new carrier on his own a month or so ago and I need to cancel his line.)  If I dial any of the numbers for customer service from a land line or from my cell here, it says to hang up and use my cell phone.  And I can't do that!  I don't have it activated for global services because I'm not using it.  Then on top of that, the chat online function seems to be blocked in Ireland.  It won't work on any computer I try.
So here I am, I can't call Verizon.  I can't chat with Verizon.  I can't find an e-mail address.  And in the meantime, for the last month I am paying for a phone that isn't being used.  Because I can't figure out any way to actually get Verizon to talk to me!!  I've tried googling numbers, etc., etc.  The 1-800-922-0204 number says I'm not calling from a Verizon cell and hangs up on me.  The 908-559-4899 number behaves exactly the same.  I tried the Global services number, but they said it's for technical support only, no customer help. 
Help????
Thanks,
Jill

    @JillianTH
I'm so sorry to hear of the trouble you're experiencing with reaching one of our Customer Support representatives!  Here's a link to our Global Support Contact Us page: http://vz.to/YXAFHw.  There's instructions included for using the Global Support Calling Card on this page.  This will allow you to reach one of our Global Support Team members and they can assist you with making any changes to your account.  Have a wonderful day and stay in Ireland!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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