Can't call or receive calls from Skype user online...

I am using Skype from my labtop. when I want to call a friend who is online from his mobile (either iPhone or Android) he can't recieves my call as well as me can't recieve his call.
please any body can help me?
this same problem exist in Facebook call,
thanks.

It sounds to me like there may be an issue with the mobile provider ISP.  If you can only reach him from mobile to mobile over 3g/4g that is very odd.  I'm guessing it's the same ISP.
 That is why your friend should try setting his phone to WiFi to see if you can reach him via his ISP at home vs. the mobile provider.  They may have some odd restrictions in place that is causing this type of issue.

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