Can't call out and no dial tone

I was told that there is a problem with a cable in the Brooklyn, NY area, but I can not find any other person in my neighborhood who has the problem.
The phone was working fine Sunday night and then Monday morning no dial tone and I am dead in the water.
I use my phone for my business and contacts, now nothing works properly.
I called Verizon and was told that they would have it resolved by the 4th of July (2012) and that this problem is affecting about 1200 customers in my area.
I called a couple of hours later and was then told that the service would not be repaired until July 10th 2012, which is totally unacceptable.
Is there anyone in the Brooklyn area having the same problem. Why can't Verizon just bypass the bad lines, just to keep the service up and running.
Where can you go to complain about this. It seems my only option now is to move my number to another carrier, which I don't want to do.
Please let me know, if anyone has any ideas.
Thanks

Sorry for the troubles you have had with the service. Did you still need assistance? Reply back if so that way we can take a look.
Anthony_VZ
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