Can't call out on PSTN after ethernet adapter failure in J4W

Hi all
Okay here goes.
We are currently deploying new laptops in our business. It's the brand new Lenovo X1 Carbon 2nd G. together with a USB based docking station. Unfortunately there is a very annoying bug with the docking station. The problem is that the dock ethernet NIC, suddenly disappears from time to time in Windows. This means that Jabber for Windows is failing over to the Wi-Fi network. This should be okay, but we are seeing an issue with J4W, when the ethernet NIC disappear.
The problem is that J4W can't call out to external phone numbers/PSTN, but all internal calls are working fine. Also it's possible to call from an external number/PSTN to the J4W client. But still, the J4W client can't call an external no. You will only hear a busy tone when trying to make an external call.
It doesn't help restarting the J4W client, we have to reboot the entire computer to make the client be able to call external numbers over Wi-Fi. Meaning that the ethernet NIC on the docking station, isn't reappearing after a reboot of the laptop. To make it reappear, we have to disconnect and connect the docking station cable.
Atm. we are waiting for a fix from Lenovo, but in the meantime I can't understand why we can't call external no. when the ethernet NIC fails. I mean, we can call external numbers. over Wi-Fi, but not when the ethernet NIC are failing.
Can anyone point me into the correct direction here?
Specs:
CUCM: 8.6.2.22900-9
CUP: 8.6.4.13900-4
J4W: 9.7
Gateway: Cisco 2911
OS: Windows 7 32 bit.

Hello Taxi-Anne,
Welcome to the forums.
Try following the steps below to turn off the call forwarding:
1. Touch Phone.
2. Swipe down from the top of the screen.
3. Touch the Settings icon.
4. Touch Call Forwarding.
5. Touch the required option (e.g., Forward If Busy).
6. Touch Save.
Let us know if this helps. Have a good day.
-SR
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Can't call out on PSTN after ethernet adapter failure in J4W

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