Can't cancel CC account. Documented feature to cancel account has been removed!

Attempt to Cancel CC Account via Manage Account
   => Show Popup that links to Customer Support
   => LInks to "cancel account" Help
    => Shows what *should* be display to cancel an account but has been replaced with the Pop Message.
Selecting option to Chat is broken (failed in latest Chrome and Firefox).
Can you please
    (a) cancel my CC account and
    (b) reinstall the missing feature in CC that is documented in the Help that allow
NOTE: Making it "difficult" to stop a recurring payment is worthy of a complaint to Australian Consumer Affairs.
Here is the feature that has been removed ...
Cancel your membership or subscription | Creative Cloud

telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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