Can't cancel Creative Cloud

I met my annual contract commitment, toward the end I was sent an email letting me know the annual contract was ending. The email stated that I needed to stop the auto-renewal or the membership would continue, which I did stop auto-renewal. Once I did stop it, I received an email stating that my CC would turn to a free account. When I tried to cancel my free account, I was sent to chat CS who told me that I never stopped auto-renewal and that the reason I haven't been billed is because of billing issue with my credit card. Furthermore, my membership (free or otherwise) cannot be cancelled. He went on to inform that I would not be billed for the months that passed (why?), but if I were to cancel I would be charged 50% for early cancellation. This isn't true. I specifically remember the email giving the option to end auto-renewal. What I do not like is that I cannot get into my account the way I could when Creative Cloud started 8/2012-9/2013. Also, I don't like that it's so hard to cancel, find mailing address or speak to anyone. I have reviewed my contract over and over and no where does it state that I have an lifetime commitment with Adobe Creative Cloud.
What the Live Chat CS told me want not true. I barely use Adobe CC, I got for school. I met my commitment, but I feel this is entrapment,  by making it soooo difficult to cancel and using vague language, this will be a class action case in the future. Why does it have to be this way? This reflects  horribly on this company. Before I live chatted with  CS I was considering a Photoshop only option, but I just want out of Adobe. Can anyone help me?

Hi Boe,
Welcome to the Adobe Forums!
The renewal for the Photoshop Photography Program has been stopped.
The subscription has been cancelled and remain until June 27, 2014.
Please, let us know if you have any questions.
Thanks.
Arnaud.

Similar Messages

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    Hi,
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    Thanks in advance for your help!
    Best regards
    Amaury

    Hi John,
    Thanks for your feedback.
    In any case, it is required to contact the support to cancel my membership but :
    - Chat support is unresponsive. try at least ten times without any anybody on the other end
    - Phone number is not an international number so not accessible from Belgium/Luxembourg area
    I'm really disappointed by the difficulty of all this !
    Thanks again for your help!
    Best regards
    Amaury

  • Can you buy Creative Cloud for a single month? Or do you have to buy the membership which lasts a year? If so can you cancel the membership after a month and only pay for that month.

    Can you buy Creative Cloud for a single month? Or do you have to buy the membership which lasts a year? If so can you cancel the membership after 1 month and only pay for that month?
    Thanks

    Hello Tom,
    You may sign up for a free trial of creative cloud which you can check out here. Download a free trial or buy Adobe products | Adobe downloads
    You may either pay for a month to month membership or annual as listed here. Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Let us know if this helps!
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  • I want to cancel Creative Cloud ... but can't get through to the gatekeepers

    Like so many others I've been tearing my hair out in an effort to cancel Creative Cloud, which has never worked on my computer.
    I tried the 1-800 number, but after costing me a lot of money (due to long waits and a per-minute charge on my phone plan) the line dropped part way into the conversation. I have since left a forum message some days ago with and Adobe employee (Rajshree) who seems to be the one person on earth able to implement a cancellation, but she has not responded.
    It's infuriating that you can sign up without even trying but that it's so hard to get out of your subscription. As a loyal customer who has given many thousands of dollars to Adobe over the years, I'm saddened to report that in the course of this ordeal I have gone from loving the company to regarding it as despicably devious.
    Thanks to anyone who can get me out of this,
    Graham

    Thanks so much Rajshree. Finally getting through to Adobe support feels like a miracle.
    To answer your question, yes I used the same email address for Adobe registration and chat support. It never would have occurred to me that using just one address would render the system unworkable, but frankly at this point nothing would surprise me. It'd be nice if somebody could fix that.
    Now that I've reached you, PLEASE CANCEL MY CREATIVE CLOUD ACCOUNT as I have requested. Email me if necessary. You have my email in the system. But please don't instruct me to go to some forum I can't get into. this is the only one I can find, and the pop-up says you are staff.
    Since I never used it, and since I have spent countless frustrating hours trying to get through by phone and internet, I hope you will have mercy and not charge me any more than the hundreds I have already paid for Creative Cloud. Indeed, a full reimbursement seems reasonable to me given that I could never get it to work on my computer, and I could never reach support.
    Having said that, let me make it clear that I WANT OUT ... now and forever.
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    Graham

  • How can I (for God's sake) cancel creative cloud membership

    How can I (for God's sake) cancel creative cloud membership??

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I can't use InDesign CC 2014, I tried to uninstall and now I'm not able to install again. It says there's a missing file. What shall I do? Shall can I cancel Creative and install it again? And how?

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    http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
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    Can anyone tell me how to cancel Creative cloud trial subscription???

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  • Cancel Creative Cloud Annual membership

    Hello,
    am trying to cancel my membership and annual Communicate with team support but i don 't have succeeded, i'am from Mexico City and the only costumer services on the web site does not works.
    Somebody can help me am desperate, it works if i give you my email adress, That use to register my adobe account?
    I hope you can help me
    Thanks

    Thank very much and one more thing , how many days it takes to get my money
    back?, it will be return the full money or just the half?
    Regards
    Diego
    2015-03-20 6:25 GMT-06:00 Rajshree <[email protected]>:
          Adobe Community <https://forums.adobe.com/?et=watches.email.thread>     Cancel
    Creative Cloud Annual membership
    respuesta de Rajshree
    <https://forums.adobe.com/people/Rajshree?et=watches.email.thread> en *Adobe
    Creative Cloud* - Ver la discusión completa
    <https://forums.adobe.com/message/7320097?et=watches.email.thread#7320097>

  • Cancel Creative Cloud Subscrition

       Hello,
    i want to cancel my Creative Cloud Subscrition; how can i manage this?

    Hi Rajshree,
    CC was purchased in October 2012. I think i could cancel CC monthly after one year.
    See this Text in German
    Jahres-Abo
    Die Gebühren für ein Jahres-Abo fallen monatlich an. Ihre Kreditkarte wird jeden Monat mit den zum Zeitpunkt des Kaufs geltenden Gebühren zuzüglich Mehrwertsteuer belastet. Das Abo beginnt, sobald die Kreditkarte erfolgreich belastet werden konnte, und wird automatisch jedes Jahr erneuert, bis Sie es kündigen. Unter Umständen gelten zum Zeitpunkt der Erneuerung jedoch andere Preise.Sie können jederzeit kündigen. Rufen Sie dazu auf der Creative Cloud-Website Ihre Kontodaten auf, oder wenden Sie sich per Telefon an den regionalen Kundendienst.Wenn Sie ein Abo innerhalb von 30 Tagen nach Vertragsabschluss wieder kündigen, werden die Gebühren voll erstattet.Jahres-Abos, die nach den ersten 30 Tagen gekündigt werden, werden mit 50 % der noch ausstehenden Jahresgebühr in Rechnung gestellt.
    What about the Penalty?
    Best Regards
    Armin
    Am 10.12.2013 um 21:53 schrieb Rajshree <[email protected]>:
    Re: Cancel Creative Cloud Subscrition
    created by Rajshree in Adobe Creative Cloud - View the full discussion
    Hi Armin Dusel,
    Since the CC was purchased in October 2013, which is more than 30 days of purchase, it will attract a penalty for getting it canceled.
    Please contact Adobe for canceling at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5918378#5918378
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    Start a new discussion in Adobe Creative Cloud at Adobe Community
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  • Need to cancel Creative Cloud membership

    need to cancel Creative Cloud membership

    Me too. I just got cut off by Navdeep in an online chat when I told him my problem, and I can't access chat again even on a different browser. The instructions for cancelling subscription or changing credit card details do not apply to Australian customers. I sent them an email informing I couldn't even print the invoice or view my billing history but the email bounced back saying their inbox is full!

  • Cancel creative cloud free trial

    cancel creative cloud free trial

    Trial CC will stop working on its own after 30 days, there is no need to cancel it. If you are not purchasing it then you can also get the trial CC app uninstalled. The Adobe Id remain, you can use that for future purchase or trial of any other product of Adobe.
    Regards
    Rajshree

  • I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ... I have a pc

    hello
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    restart your computer and retry.

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    B

    Make sure you don't have any "old" activations.  Recently, I had to reimage my work laptop and it wouldn't activate because I already had 2 active machines.  I think you can deactivate machines from the account profile page on the Adobe website.  Other issue is make sure that both machines meet the minimum requirements.  The site says it is 10.7+.
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  • How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    Hi Bussada,
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    https://creative.adobe.com/products/creative-cloud
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    Abhijit

  • How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

    HI, How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?
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    Hi, Tnank You for answer,
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