Can't cancel membership

Question

ADOBE....2015_0109_I force CANCELED CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since after Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken **** ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into no live support from anyone, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s...  That's it. Thank God i'm retired and can now DUMP your butt Adobe.
Charles Fontenot
[email protected]

Answer 1

Your first reply to me was "YOU CAN'T CANCEL." I dont know what you are supposed to do for adobe buy you have been NO help. SECOND your tech support is a joke:
here is my transcript:
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Sumola.
Sumola: Hello! Welcome to Adobe Customer Service.
charles fontenot: hello???????????????????????????????????
Sumola: Hi Charles.
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Sumola: May I please have the serial number of the product, so that I can assist you better?
charles fontenot: It IS my CC PS AND LR SUBSCRIPTION!
Sumola: Thank you for the information.
Sumola: Please allow me 1-2 minutes while I check your account.
Sumola: Thank you for your patience.
Sumola: Thank you for your patience.
Sumola: I have checked and see that this is a technical issue and I will need to transfer the chat to technical team to assist you further.
Sumola: Please be online while I transfer as the chat volume is little high and it might take a little longer .
charles fontenot: My adobe id email is [email protected]. 1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015. 2) Second I need my subscription extended at the SAME price through and including May of 2016. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location for my clients jobs. 3) You need to get PS CC installed on my new production box on its “D” drive. Lightroom CC installed just fine.
Sumola: Please allow me few more minutes let me check and see what best I can do for you.
Sumola: Thank you for your patience.
charles fontenot: no I'm NOT patient!
Sumola: Charles, I have  checked with our supervisor and I will have this case escalated for the refund for  October, November, and December .
Sumola: However for  the current issue which you are facing is technical issue and I will need to transfer the chat to technical team.
charles fontenot: ADOBE....2015_0109_I force CANCELED CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since after Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken crap ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into no live support from anyone, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s... That's it. Thank God i'm retired and can now DUMP you Adobe.
charles fontenot: So if you are not giving me a year free in return for the lost time and wages and travel. then I WILL fire you. is that clear? I tired of being jerked around...that by moving the comments you have me handled. I'll tell you a little story. it is you lack of giving a damn about legacy customers like myself that will help take you down and then you will be looking for another job soon. Adobe cant survive with this type of customer no service. I have been with adobe more than 30 years and given tens of thousands of dollars for software licenses, I was the first ever adobe certified training provider in central Texas, and I was a leading product expert for adobe to very wealthy upper class adobe clientele for over 12 years. Your response of "you cant cancel" is the problem with new and inexperienced representatives that have no idea of the meaning of "take care of the customer, and they will take care of adobe."
charles fontenot: We will see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over 10 grand on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Sumola: I am sorry for all the trouble and inconvenience caused to you in this regard. I agree that you were not able to use the subscription and to honor your request, I will have to get this request escalated to our relevant team to raise a request for refund which you need for months where you were not able to use the subscription.
Sumola: Also if you wish to get this issue fixed now, I will have to get you transferred to our technical chat support team and I would like to keep you informed that we are experiencing high volume and it could take a bit longer for a support representative to assist you.
Sumola: I will be creating a separate case for the escsalation on refund request and email you the case number and I will also get you transferred to our technical support team to fix this issue which you are currently facing. Please let me know if it will be Okay?
charles fontenot: when do i getr the email?
Sumola: I will have this case escalated for the refund and our senior team will send you the confirmation email in 2-3 business days.
charles fontenot: then lets go
Sumola: Shall I transfer the chat to technical team to assist you further ?
charles fontenot: lets go
Sumola: Thank you for confirming.
Sumola: Please be online while I transfer the chat.
info: Please wait while I transfer the chat to the appropriate group.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vipin'
Vipin: Hello. Welcome to Adobe Technical Support.
Vipin: Hi Charles.
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Vipin: I understand that you are trying to updating your Creative Cloud apps. Is that correct?
charles fontenot: no it WONT install PS
Vipin: Okay,.
Vipin: Can you please provide me with the complete and exact error message that you are getting?
charles fontenot: My error is the same as the known bug here: https://forums.adobe.com/message/7076835 it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
charles fontenot: it starts with 201: Occurs when bits swapped on server when the download is paused and when server response is bad. Then on retries I have the error Um43??????? The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error IF my network was the issue, or my firewall was the issue, then the updater would not install and Lightroom would not have made it ok. NO OTHER software issues are present on the new production box running Win 7 Professional.
Vipin: Thank you for confirming.
Vipin: I will be glad to check and help you with the issue. 
Vipin: Can you send a screen shot if it>?
Vipin: Please use the below link to upload a screen shot.
charles fontenot: yes how?
Vipin: https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQ
Vipin: Please upload to the above link.
charles fontenot: done
Vipin: Thank you, let me check that.
Vipin: Thank you for the screen shots.
Vipin: Lets start with the troubleshooting an fix it.
Vipin: Please go to your Creative Cloud desktop app and click on the gear icon at the right top corner and select quit.
charles fontenot: ok that on a different machine give me a sec
Vipin: Okay, please.
charles fontenot: done
Vipin: Now press windows + R keys and type-in %Localappdata% and hit enter.
Vipin: Navigate to Adobe folder
Vipin: Are we done?
charles fontenot: ok
Vipin: Did I lose you?
charles fontenot: no
charles fontenot: my new machine is in different room
Vipin: In Adobe folder, please delete AAMUpdater, Application manager and OOBE folders.
Vipin: Charles, in this case I suggest you to contact us back from the system that you are originally facing issue.
charles fontenot: no way it took HOURS to get you!
charles fontenot: I deleted TWO folders. I did NOT have and Application Manger folder.
Vipin: Okay.
Vipin: Now go to My computer>Local Disk C
Vipin: Here navigate to  C:Program files(X86)/Common files/Adobe folder.
Vipin: Here delete delete AAMUpdater, Application manager and OOBE folders as well.
charles fontenot: those folders are not there. I have a 64 bit machione AND I HAVE INSTRUCTED CC to install on mu "d" drive
Vipin: Let me know once you are done with this step.
Vipin: Okay.
Vipin: Try to navigate to C:Program files(X86)/Common files/Adobe folder.
charles fontenot: am there
Vipin: Check here if you are able to see AAMUpdater, Application manager and OOBE folders ?
Vipin: I just asked to recheck that.
charles fontenot: OOBE is there
charles fontenot: the other TWO have SLIGHTLY different names
charles fontenot: I did d not delete anything there yet
charles fontenot: AAMUpdaterInventory
charles fontenot: AdobeApplicationManager
charles fontenot: done
Vipin: Delete AdobeApplicationManager
Vipin: Then rename AAMUpdaterInventory.OLD
Vipin: Let me know once we are done.
charles fontenot: 2 steps done
Vipin: Perfect.
Vipin: Now please use the below link and run the cleaner tool.
Vipin: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
Vipin: Run the link and let me know once the cleaner tool is up over there.
charles fontenot: will do
Vipin: You can copy the above link using a flash drive.
Vipin: Or go to google and type-in Adobe cleaner tool.
Vipin: Then open the 1 st thing in the seacrch feild.
Vipin: let me know once the black screen is up.
charles fontenot: it is up and ask for language
Vipin: Select E
Vipin: E for English
Vipin: Y to accept
Vipin: Then it will show you the products list.
charles fontenot: am there
Vipin: Here select number 5 (Creative Cloud only)
Vipin: Then select the option Creative Cloud desktop
Vipin: Then run the tool.
charles fontenot: completed
Vipin: Perfect.
Vipin: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Vipin: Now use the above link and try downloading Creative Cloud.
charles fontenot: it is downloading now
info: Your chat transcript will be sent to [email protected] at the end of your chat.
charles fontenot: 25% dwon
Vipin: Okay.
charles fontenot: down
Vipin: Please keep me updated.
charles fontenot: 50% down
Vipin: Okay.
charles fontenot: FYI Lightroom 5 was already installed and working fine. Just PS blew up.
charles fontenot: If that adds more need to dos, i thought id let you know.
Vipin: Okay.
charles fontenot: 75% down
Vipin: May I know the status of Photoshop CC 2014 please?
Vipin: Okay.
Vipin: Let me know once the CC desktop app is installed.
charles fontenot: Status? It is installed on one older window 7 box and have been trying since October 30th to lay it on a new production box. Been shafted 8 times by tech support that no one can understand.
Vipin: Okay.
Vipin: Is the CC desktop app installed now.
charles fontenot: is running and i have prefs open to ...
charles fontenot: tell it to install my products on my "D" drive. Can you...
charles fontenot: verify the correct folder?
Vipin: Select My Computer>Local Disk C>Program files x (86)
charles fontenot: for me to point it to?
charles fontenot: EVEN THOUGH we will use the 64 bit versions? is that correct?
Vipin: This is the default installation location.
Vipin: Yes.
charles fontenot: no no not enough room.
Vipin: For 64 bits you need to select My Computer>Local Disk C>Program files x (86)
charles fontenot: MY SSD drive need to stay clean for other processes.. I need adobe on D.
charles fontenot: I will Select My Computer>Local Disk D>Program files x (86),
charles fontenot: that ok right
Vipin: Okay.
Vipin: Let me know once it is installed.
charles fontenot: i changed the preference. now????? try to install PS?
Vipin: Yes, please install the Photoshop
Vipin: Please keep me updated with the download status every 2-3 minutes.
charles fontenot: ok starting PS CC 2014 at 3%
Vipin: Okay.
charles fontenot: extracting
charles fontenot: AGAIN install FAILED!
Vipin: Are you on a corporate network?
charles fontenot: no individual in a home wityh box directly connected hard cabled to one router.
Vipin: Okay.
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: old box and new box are on same router
Vipin: Okay.
charles fontenot: both cat 5 hardwired
Vipin: Okay.
charles fontenot: Lightroom 5 CC installed on the D drive just fine and ran ok. Not tried since we ran the cleaner and deleted folders.
charles fontenot: since you are sending me through the same procs as others and they failed also.... IS IT THE NORTH KOREANS?
Vipin: Charles as I have told you earlier you cannot install on other drive since the default location for Adobe apps is C drive.
charles fontenot: Other techs have said we could install PS on other drives. I will NOW go and see if it succeeds on the C drive. But FYI... it failed there first as the preferences location in the CC app is broken.
charles fontenot: re downloading and expecting the same failures
Vipin: Okay.
charles fontenot: same install failure with exit code 15.
Vipin: May I know the status please?
charles fontenot: By the way my original PS CC 2014 installed on my windows 7 box on the "D" drive with no problems in May of 2014.
Vipin: Okay.
Vipin: Is that installed now?
charles fontenot: yes it is. it is on the box that i am texting from now.
Vipin: Okay.
Vipin: Is that working fine now?
charles fontenot: let me check......
Vipin: Okay, please launch it and let me know.
charles fontenot: yes version 14.2.1x64
charles fontenot: But this old box cant handle the video and 3D work and I must go to a differnt home to use it for getting work done.
Vipin: Okay.
charles fontenot: ON A DIFFERENT PERSON subscription.
charles fontenot: Thast i why I have the newer video production box..... but it will install PS CC.
Vipin: Please go to your Creative Cloud desktop app and click on the gear icon at the right top corner and select preferences>settings>Account>Sign out
Vipin: Then sign in back with [email protected]
charles fontenot: now will restart and sign back in....
charles fontenot: am signed back in on new box
Vipin: Okay, please.
charles fontenot: done
Vipin: Perfect.
Vipin: Click on Apps tab in the top and check if everything is working fine.
charles fontenot: on NEW box.... NO apps are installed and even Lightroom shows it is to be installed again. The choice is to install the apps only. notheing is working as they do not show installed
Vipin: Okay, please click on install next to Lightroom 5.
charles fontenot: it is ALREADY physically on the D drive from before. Do you want me to UNINSTALL using win programs first...... or just force a reinstall. second
charles fontenot: can i chnge the pref to D drive?
Vipin: No, please uninstall the apps installed in D Drive and reinstall it on C drive.
charles fontenot: ok hold
Vipin: Okay.
Vipin: May I know the status please?
charles fontenot: lr extract at 57%
charles fontenot: 75%
Vipin: Okay.
Vipin: Okay.
Vipin: Let me know once it is installed.
charles fontenot: LR installed and upgrading a previous catalog
Vipin: Is that installed now?
Vipin: Excellent!
Vipin: i am glad that we fixed this issue.
Vipin: *I am
Vipin: i am happy to help you.
Vipin: Is there anything else I can help you with?
Vipin: Fabulous!
charles fontenot: yes LR 5.7.1 is up. BUT PHOTOSHOP IS NOT!!!!!!!!!!!!!!!!!!!!!!
Vipin: I have checked and see that your Creative Cloud apps are activated.
charles fontenot: are you leaving without the probelm fixed?????????????
Vipin: Please install Photoshop
charles fontenot: how can you SHOW that my CC APPS are activated?????????
charles fontenot: PHOTOSHOP IS NOT INSTALLED yet!
Vipin: I have checked on my applications.
Vipin: Please go ahead and install it.
charles fontenot: HOW MANY LOCATIONS DO YOU SHOW PS CC to be p on?????????????
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: PS CC at 33% on new box now... Im tryinf to install it
Vipin: Okay.
charles fontenot: IF THIS FAILS then yes
Vipin: Okay.
charles fontenot: extracting now
Vipin: Okay.
charles fontenot: same failure exit code 15
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Vipin: It will be affected.
charles fontenot: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
Vipin: We need to remove all the Adobe apps installed on your computer.
Vipin: Is that okay.
Vipin: This error is occurred when some of the apps internal files get corrupted.
charles fontenot: absolutely NOT.... it takes me 25 hours to set up preferences and load extensions and plugins for my apps. CANT NOT DO THAT. ok I'm sorry but now i need your help....
charles fontenot: 1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015. 2) Second I need my subscription extended at the SAME price through and including May of 2016. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location for my clients jobs. 3) You need to get PS CC installed on my new production box on its “D” drive. Lightroom CC installed just fine.
Vipin: This process is called clean installation. We need to clean everything
charles fontenot: Yeah, not doing that. I did not cause this CC ******** mess of a problem. and I have production workflow and client graphics to get our the door. My old apps work just fine!
Vipin: 
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
charles fontenot: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
charles fontenot: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over 10 grand on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Vipin: Since you don't wish to perform clean installation, I will not remove CS5 and CS6, I will try my best to resolve this issue without removing older version.
charles fontenot: Trying your best can COST ME MY DESIGN BUSINESS! No way. now again my demands are the following and you are supposed to check and do the following:
Vipin: Since I am from Technical Support Team, I can help you with installation of Adobe Photoshop CC, regarding credit and extension, I will have to forward this issue to our Customer service team for escalation.
charles fontenot: ADOBE....2015_0112_I will force CANCEL CC PS & LR (credit card de-authorized) because there is no support help from anyone on this very issue. I was stuck trying to get PS to install on a second newer windows machine i built and needed it on the D drive for resource optimization. Since Halloween of 2014 PS CC would not install and the vague error says to contact support. THERE IS NO support anymore with adobe! Then I tried to cancel my subscription, what a joke. It forces you to contact support. So i did. they FORCE you to leave a callback number and i did. It called back and put me on hold again! ...for over 23 minutes until i gave up. This is chicken crap ADOBE. I have been a customer since the early 80's and to be FORCED into this CC subscription that will not install correctly, to be forced into live support that cannot solve the problem, to be forced into a "YOU CANT CANCEL ON US," subscription program of bounce backs, redirects, and catch 22s... That's it. Thank God i'm retired and can now DUMP you Adobe.
Vipin: I can take control of your computer and help you to install Adobe Photoshop CC if you allow.
charles fontenot: Terminate this because you said my legacy apps will be affected. Do you really want to face a lawsuit for knocking out a business workflow???? be smart and quit while you are ahead.
charles fontenot: you have tried the same boilerplate procs for others and it has not worked. I'm not ging
charles fontenot: to the slaughter house like others have. I'll wait for a total rewrite of cloud apps before I move any further. bye bye.
SO JEFF,
You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Jeff, care to guess how many dollars I have given adobe in almost 30 years?
from Britt @ Adobe
Like · Reply · 19 mins
Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html
-Britt
Like · Reply · 18 mins
charles fontenot:
You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!
Like · Reply · 6 mins
charles fontenot:
I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.
Like · Reply · 2 mins
Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.
Thanks,
Britt
Like · Reply · 7 mins
charles fontenot:
The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you. You guys and gals have essentially asked for a fight, and a fight you shall have. good night.
Like · Reply · Just now
So Jeff, you are useless to ME AS WELL AS ADOBE. Do not contact me further as this broken software issue will be resolved by different means than you.
Charles Fontenot.