Can't cancel without live chat, but can't get through to speak to live chat.

Hello,
I work in an office and due to the recent security breach at Adobe they are wanting to cancel our 12 month subscription so that our credit card details are no longer stored with Adobe, or if possible be invoiced for, and pay out the rest of our 12 months in one payment.
I have followed all the FAQ's and the previous discussions here and they all direct me to live chat - there appears to be no other way to cancel, or speak to anyone at all at adobe (keep in mind I am in Australia).
This week I have tried to get through to live chat. The first day I was #11 in the queue upon joining and after waiting for well over an hour I must have reached the front of the queue while I was on a phone call to a customer as when I went back to the chat windown Adobe had closed the conversation due to no reply from me to their eventual acknowledgement.
Yesterday I was #91 in the queue upon joining and I believe it was more than 4 hours before i think I must have reached the front of the queue, I say I think as it must have occurred while I was at lunch and away from my desk, as again I came back and had missed my chance to speak with a representative - chat had been closed.
Is there an email address, or other way that I can communicate to arrange what we are seeking?
I appreciate your assistance.
Kerrie.

Ha.  Good luck.  I've been trying for two days straight to get an Adobe representative on live chat. I'm in the USA.

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