Can't change any information in my Apple ID except my name

Question

I have had my Apple ID for years - during .mac and Mobileme and I have always had the same ID.
Now when I try to update any information except my name it doesn't show any change at all.
I can't update my phone numbers or edit/delete/add alternate email addresses and emails for verifying email accounts are not sent?
My Apple ID is fully working - no problems at all with anything.
It is just that I have changed my phone numbers and alternate email address and now I can't change it in my Apple ID.
Please notice that I am NOT trying to change my Apple ID - I want to keep the primary email address and Apple ID just the way they are (my [email protected] address)
I just want to be able to add and delete alternate email addresses and to be able to verify them.
The support from Apple's side on this issue is very unacceptable - they will only talk with me if I am on an Apple Care plan.... or charge me.
How can they even think of charging people for their own malfunctioning services??
I REALLY hope that I can get a solution from you guys!!

Answer 1

I am having the SAME problem.
I just switched to the Icloud merge today. I too have had a .mac account for quite some time.
I need to change my alternative email and some other info, as well as my time stamp is wrong for emails in my inbox and I can not change anything about my account in general.
Heck, I don't even know WHERE to look to change my account information.
Again - I want to change account information, NOT my Apple ID.
The email problem is very concerning since it's about 6 hours off and I needed to reply to some contacts in a timely manner. I have no clue when they could have been sent in real time.