Can't change APN settings (greyed out)

Hi, I have been reading a lot about my problem on this forum and on other BB-forums. I hope someone can help me because the historic forum-answers were quite depressing. . . I bought my new BB Q10 - without a simcard - last week from a well known Dutch webshop. I inserted my Rabo Mobiel simcard that I used in my BB curve. With the BB Curve and this simcard I have been emailing and browsing the internet for 3 years without problems. I can call and text with the BBQ10 but I can't get the internet working. The APN settings were already filled on this BB Q10 - unfortunately not with the APN name from Rabo Mobiel. It says: portalmmm.nl which is probably 'pre-installed' by Blackberry Holland and it is one of the APN names of the KPN provider in Holland. I can change the "portalmmm.nl" into "Rabo" but then I need to set Verification Type to PAP and that is not possible. The Verification field is greyed out and I cannot change it. I tried many ways and even tried to access the escreen:// option (which I couldn't get working) . I made phonecalls to Rabo Mobiel (they say they didn't change anything and no, they use no username and password for APN, only Rabo as account name), to the webshop (no we don't know who installs our Blackberries) and KPN (they gave me the telephone number of Blackberry but I can't get any one on the phone there!). The webshop says: please return your phone. But I know the next BBq10 will probably have the same problem. So can someone - preferably a Blackberry Technician - help me? I would really appreciate it! kind regards, Angela

hi (93) readers,
I was wondering if there's anyone who recognizes this, or can make any suggestions? Blackberry helpdesk at Twitter is not responding anymore and only tells me to go to retailer or provider (and they remain completely silent after that)
Thanx,
Angela

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