Can't change credit card to new one to pay fees.

I recently got a new credit card and I cancelled my old one. I then activated the new one, and received an email from iTunes saying that it tried to charge me for purchases but that it was rejected. I went to the iTunes app on my iPhone 5S and tried to change it on my account, but it wouldn't let me. I just tried changing it on my computer on iTunes, but it still won't let me switch from my old card to the one I am using now.
The error I got on my computer says: "The billing of a previous purchase failed because your credit card was declined. Please provide valid credit card information and click Done to pay your outstanding balance and continue using the store."
If anyone can help me, I would really appreciate it! I just need to switch to the new card and I can pay for the purchases. I also saw an old forum post where someone mentioned selecting a "none" option, which is not available to me when I try and change it.
Thanks!

If you owe iTunes money then you won't get the 'none' option until you've paid what you owe. What happens when you try to enter your new card's details, if you are getting an error message then what does it say ?
For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are.
If the problem with adding a card is something that only iTunes Support can help with then you can contact them via this page : http://www.apple.com/support/itunes/contact/

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