Can't change font of forms checkbox

I upgraded from Acrobat 9 Pro to 11 Pro (Mac version) a week or two ago and now my forms are messed up. Specifically, the marks in the checkboxes do not print out.
I tried to go into Properties and adjust the font, thinking that might be the issue but the dropdown is grayed out. The font it shows is Adobe Pi, which as far as I can tell is not installed on my machine. So now I'm thinking that really is why the marks don't print.
Why can't I change the font of these checkboxes? Where can I get the Adobe Pi font? How can I print my checkboxes?

The font for checkboxes can't be changed. Some of the options (e.g. cross) don't even use a character from the Pi font, which is built-in. It is actually the replacement font for the Zapf Dingbats font which is guaranteed to be available with all compliant PDF viewers, so there's no need for you to have it installed separately.

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