Can't change ID in Apps store to update.

Got update notices for 2 apps I bought in early April, when I first got iPhone. When I click the apps store the login displays an alternate email, not my Apple ID. I paid for these apps (iBooks &1Password). ID is correct in settings, store & iTunes, but displays my alternate email address (not Apple) when I click the update button. I can't figure out how to change it or how to update these Apps. I have bought other Apps since just fine. Any insights would be appreciated.
Thanks,

It sounds like the apps were purchased with this "alternate email address" account.
If this is the case, then it will have to be updated using this account.

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