Can't change Master Account and now worried about ...

I used to have two properties and so two BT master accounts but when I sold one property and closed one account, two of the the sub email addresses from the closed account were supposed to move to my remaining account. It didn't happen and I tried to get it done numerous times via the call centre which caused me great distress as a) I suffer from tinnitus and just can't understand the call centre and b) they kept passing from person to person, they would say they've sorted it when they didn't, or they just didn't have the fogiest clue what I was asking them to do so that after 15-20 minutes of trying to explain it very simply I'd just give up and end the call.
In desperation I came on here with a query about this last October but at the same time I managed to speak to a call centre worker who for once was immediately very knowledgeable and knew exactly what to do. I was told it would take a few days to resolve as there were a few steps to take but after a couple of weeks I checked and absolutely nothing had changed. After advising them that nothing had changed, I was asked to call them about what needed doing but I couldn't face yet another call of struggling to hear and explaining what the problem was. So I left it.
I then received an email in March saying you were going to shut down my two email accoutns on 14th April if I didn't link them to an active accoutns. I followed the requried link process but after a month they're still not showing on my master account and they still show the old closed master account in their accoutn informmation. I don't want to loose these emails but I'm panicking that I will as the link isn't working and I can't face speaking to the call centre again. Please please help.

Hi Bobinog1972,
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Thanks
Neil
BTCare Community Mod
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