Can't change out printer cartridges

I am having trouble changing out printer cartridges, because the spool will not bring the cartridges over to the center to change them when I open the access door for some reason. I have tried power off the unit and back on mulitiple times, but nothing seems to help. I even cleaned the cartridges and allign the print head, but still can not get it to open up access to the cartridges like most printers do when opening the door.

HI Triceratops:
I am pleased to assist you with this issue!
Is the printer connected directly into an outlet or is it in a power bar/surge protector?HP recommends connecting directly to the electrical outlet. If the carriage still does not move for you to install the ink, try this.
With the printer turned on and in a ready state, disconnect the power from the back of the printer. Open the carriage access door and can you now manually move the carriage to the correct position to remove and install the inks. If you require further assistance would you please tell me what model of printer do you have? Please let me know if this resolves your issue.
Sparkles1
I work on behalf of HP
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