Can't change the payment info

Dear all,
I need urgently to change the payment info of my creative cloud.
The system refuse the change & still asking to change the payment info
i saw a lot of demands about the same problems but can't figure out my problem.
Please help, really need to have access to creative cloud asap.

Hi Verwi,
Are you still struggling? You should be able to update it with the steps described here: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
- Dave

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  • How can I change my payment info to none???

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    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

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  • HT201303 i need to change my payment info

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  • I can't update my payment info

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  • HT1918 Hello , I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it . Thanks a lot for your help ,

    Hello ,
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  • I need help with changing my payment info and I have to accounts I want to delete one can u please help

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