Can't change voicemail greeting...

So... I change my custom greeting quite often for work.. Took some time off last week for the 4th and changed it to mention that and now I can't create a new one. The "record" button wont turn blue so I can access it to record a new custom greeting. Doesn't matter what I do while in the greetings option it won't let me use that button. ANY clue why??

Restarted the **** thing

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