Can't Check for Purchases

in my itunes account it says there is 590 downloads available for itunes. I click download now, which is to the right of 590 downloads available for itunes. But when i click it it says "checking for purchases..." at the top, but after a while it says, "Unable to check for purchases. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." The network is active and the settings are correct. I emailed itunes about this problem and they check the firewall, spyware, etc. and i have and there is no solution.
HELP VERY FRUSTRATED

Are you using a shopping cart or one-click for purchasing?
Lots of folks are having problems with shopping carts, but one-click works OK.

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"Unable to check for purchases" error

So I'm getting a strange message I've never seen. I gifted a video game for my girlfriend and after she clicked on the link and entered the code apparently something happened in the beginning of the download of the game which suggested that she "check for purchases music." I upgraded her ipod to 1.2, upgraded to the new itunes 7, upgraded to the latest quicktime and repaired permissions. We are stuck in this problem now. iTunes can never check for purchases. It keeps saying its busy but I don't think that's it. Is there something we can try? I feel like an idiot now that I bought this $5 game and it won't even download on her computer. Anyone else have this problem???

I was having the same problem, then read here:
http://discussions.apple.com/thread.jspa?threadID=6378
to try re-authorizing the computer in iTunes. I did,
then did a "check for purchases" again and it worked.
Thanks Cyno!!

How can i check my purchase date for my apple 5s

how can i check my purchase date for my apple 5s

Plug the SN in here:
https://getsupport.apple.com/ProductSelector.action
iPhone warranty starts the day the phone is first sold.

Whenever i go to check for purchases it can't connect...

I bought 2 movies a week ago and i was half done downloading them both when they just stopped, and wouldn't start again so i closed itunes, opened it back up, went to check for purchases and it said this "The iTunes Store is temporaily unavailable. Please try again later." its been saying this for a week... but i can connect to itunes store,and buy songs which will download fine, its just the Check for Purchases... PLEASE HELP

Hi. I don't know if this will help, but I had this problem too. Mine quit working after I used earbuds. I was told that there is a switch inside the earbud port that tells the device to divert sound to earbuds. This can get "stuck" and the device keeps thinking the earbuds are plugged in. After reinserting the earbuds a few times, the switch was released and my speakers started working again.
I'm not a techie.... this is just what I found to work after my iPhone 4S speakers quit.

Unable to check for purchases. The iTunes Store is temporarily unavailable.

Every time I go to check for purchases I receive this message. Ive been recieving it for a couple weeks now and its reallly starting to annoy me.
Based on what info I found, I tried adding different program and port exceptions to my firewall, and I toggled my virus scanner and spyware. (and I dont have an internet accelerator so thats not the cause).
So then when that failed i just turned my virus scanner and firewall completely off. Still its the same problem.
I have almost 70 downloads that are incomplete (because of an error that apple support has worked out with me), but I have no way of accessing them.
PLEASE HELP / GIVE ANY SUGGESTIONS
iTunes 7.3.0.54, Toshiba Satellite Laptop, Windows XP service pack 2
Toshiba Satellite Windows XP

ya....
"I understand that you are still receiving a message about connection error when trying to download your purchases.
I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.
I apologize for any inconvenience you have experienced with this issue and I can imagine how frustrating this could be for you. However, the nature of your question falls outside the type of support provided via email by the iTunes Store team. The iTunes Store team answers non-technical questions about billing, customer accounts, downloading music, and iTunes Store."
Im going to send them my exact connection details and such.. but if anyone knows the solutions to this PLEASE tell. It would save a ton of time and frustration.

I need help! "Unable to check for purchases" for over a month!!!

I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!

First off, make sure Norton isn't blocking iTS access
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
Contact iTS again, using the email they already sent. Don't start a new ticket.
Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
Message was edited by: Katrina S.

Unable to check for purchases problem . . .

Hi,
I mentioned this problem in another thread, but I think a new one is warranted.
I too have received the "Unable to check for purchases" message after upgrading some songs using iTunes Plus. After allowing for the initial congestion to die down, it has now been over a month since I bought them, yet I still can't get the songs.
But, my question is this. I emailed iTunes Customer Service, and I have received a reply requesting my billing details. I've checked, and this is information that Apple already holds. I'm a little suspicious about this request, here is the email:
"I am sorry that you are not able to download your items that are currently in your download queue. To help troubleshoot this for you, I would like for you to reply to this email.
In this email if you could please include the billing address associated with your account. I will also need your permission to test your account and reset your password.
Once we have received this information, we will verify, reset your password and test your account. You will then receive a follow up email with you new password and the results of our test."
Does this email sound realistic? Has anyone else received an email like this from iTunes Customer Service? I hope I can reset my password afterwards also.
Yours (in paranoia)
turkey101
15" MacBook Pro, 2.4GHz Santa Rosa Mac OS X (10.4.10) 12" Powerbook 1.5GHz G4 1.25GB, iMac 15 800MHz

Yes, this email is realistic and not an uncommon reply (I also had such a reply when once I had a problem with the iTunes Store). The iTunes Store customer service rep sometimes needs to be able log into your account and check things when a problem arises, and it's something they can't do without resetting the password since they don't have access to your current password, they can only change it. So I don't think you need to worry.

Unable to check for purchases..... timed out.

Hello.
On 7/1/08 I bought 353 tv episodes.
Initially a few downloaded while I slept that night, but then they stopped, and ever since then i've been getting this message.
"Unable to check for purchases. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."
1. I don't use any sort of firewall or router.
2. I don't have any anti-virus/adware/malware/etc software enabled.
I've tried flushing the DNS, I've tried deleting temporary internet files, i've deleted cookies, history files, all that. I added it to trusted sites. There is nothing blocking this connection, and I can connect to anything else just fine.
In fact, I can even connect to the store. If I purchase a song it will download.
And a few times i've been able to get it started in the past 13 days to where I am down to only 179 left to download.
It must have to do with how many things are in the queue is all I can imagine, although I have gotten it to work a few times.
Any suggestions would be appreciated.... 13 days and only able to download half of what I bought is really upsetting.
Thomas Cag
BTW I am using vista 32 bit
Oh, and i've tried connecting with WIFI, WWAN and a cable modem connection.

I am having the same problem, only a little more insidiously. What happened to me is I successfully downloaded a bunch of iPhone Apps, mainly with iTunes 7.7.0 under Windows XP. I then upgraded to iTunes 7.7.1 and when I tried to use the "Available Updates..." button on the Apps screen, I am told that I have not downloaded any of the purchases I already have. So I am told to "Check for purchases..." and I do this, but I always get the timed out message like you. It says it needs to download 292 things. It just doesn't make any sense! I can't update my apps because iTunes THINKS I haven't downloaded them, but I HAVE downloaded them. And what's more, iTunes thinks I need to re-download them, but when I try to do that, I get a Time out. And further, my theory is that it is BECAUSE there are 292 items it needs to download that it Times Out! I believe the connection is not actually timing out, but that the server is taking too long to assemble the message (plist) and thus the issue is really that the time outs in iTunes are set to short. I want to binary decompile iTunes and change the time out value but that would be illegal in my country, much as it would make people like you and me have a much sweeter life. Alas.

Daily show not showing up? Yes, i'm checking for purchases.

I purchased a multipass for the Daily Show for the second time (the first time it worked great), but this time, this week I haven't recieved any of the episodes. When I check for purchases it tells me i have all the episodes downloaded. I'm assuming that they had the show this week, because it say on the comedy central website that it's on tonight. But on the iTunes daily show page, the latest episode is the last one that I have. Is there something i'm missing? Anyone else having this problem?
Thanks

The Willie Nelson episode appears to have been the last new episode aired. The Daily Show is, from what I can gather, in repeats this week and next. The next new episode seems to be scheduled for June 5th.

Check for Purchased Music when I open iTunes

Every time I open iTunes I get prompted to check for purchased music. Is there any way I can stop this from happening?
I have the version 7.2.0.34 of iTunes.
HP Pavilion t660a Windows XP Home Edition SP2

bump

Check for purchases menu

I just got a new computer and I cannot find my purchased music from my other computer. I tried everything apple told me to do in support but it did'nt work. So please somebody tell me hw to find it!
P.S. I use Windows Vista

Gordon, when you open iTunes, click on "store" at the top, there you should see "check for purchases." As the Mimico Kid told you, this function will not load your purchases on to another computer. This function is used when you have a download interrupted for whatever reason, & under most circumstances, "Check for purchases" will restart that interrupted download.
If you are attempting to move purchases to another computer, you will have to use a secondary method such as burning data discs, a flash drive, or external hard drive. Store policy only allows for 1 download even though you can uses purchases on 5 authorized systems.

After making large purchase, "checking for purchases" gives error

I made a large purchase, and my PayPal account got
debited, and the shopping cart got emptied, but the
download didn't start. Since then, over the last 7 or
8 hours, I've done "check for purchases" many times,
without success. After 30 seconds or so, I get an
error message:
"Unable to check purchases. An unknown error occurred (3)"
I don't think the problem is on my end, because I
previously made a few (smaller) purchases/downloads
succesfully.
Can anyone help?
thanks.
Gateway Windows XP

If you google "itunes error 9808" you'll get lots of ideas, three of which I've listed:
- reset your router/cable modem
- turn off security software
- Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the "Check for server certificate revocation (requires restart)" is unchecked.

Unable to Check for Purchases

Hey,
I've bought ALOT of music on iTunes and suddenly, I have trouble trying to download purchased stuff. Podcasts are fine, only music. I had to restart my computer in the middle of downloading songs then when i go Store<Check for Purchases, it won't work. The iTunes support staff are doing nothing. What can I do? The error message says try again later, and I have.... FOR A WEEK!
Thanks in advance to whoever can help me.
Matt

No, the server is NOT down. I downloaded songs fine. It is only when they aren't downloaded and I need to check for purchases is it not working.
Note: Will supply additional information to problem upon request.
Matt

Cannot download songs - Unable to check for purchases...

Hello everybody,
This week-end I tried to upgrade my library to iTunes Plus. Everything went fine.
But the problem is that I have 228 files to download, and I cannot do it, because iTunes tries to check for purchases... and then it stops by saying that it was unable to check for purchases.
I can connect to iTunes Stores, I can check my account, I can see all purchases I've done since the beginning of my account, I can do everything!
Except that iTunes does not allow me to download my files...
I have checked on my Mac OS X 10.5 iTunes... and in a Windows XP iTunes.
It's the same story.
I have put the topic on Windows, but Mac/Windows... same problem for me now...
Do you have any idea what is wrong? I suppose since Apple is doing many maintenance... they could have some issue with the Purchasing server.
Can you buy and download songs? Am I the only one with this problem?
Just to inform you, I've read all the info and contacted the Apple tech support, and except giving me all sort of "not usefull" tips like firewall check/download accelerator removal (which I don't have). Checking for error codes (I have no error code, just that he cannot check the purchasing server), ... and check the internet connection (which works for EVERYTHING except for this purchasing server!).
So any help would be great!
Thank you in advance!
Alessandro

I have a hunch it is something wrong on Apple's end with having 200+ downloads queued. Some other folks with hundreds of DLs were having this same problem.
What I would do, is contact iTS support and ask them to clear your DL queue so you can have fewer DLs wiating in line. THen when you get the first batch, go on to the 2nd batch.
The magic number mentioned in the other thread seemed to be 69 DLs....you could try searching for it.
Use the "Contact Us" button on this page and give them the URL of this topic you started
http://www.apple.com/support/itunes/store/download/

Checking for purchases on second machine

My dad had some strange event with his WINDOWS PC (traitor...) and now it says his hard drive is having a read error (strange thing is, my PC did the same thing... I'm not a traitor though... my Mac mini can't handle parallels.)
Anyways, the hard drive is shot. My dad thinks that PC is a thing of the gods and that it CAN'T have problems (like the hard drive 'disappearing' or whatever...) so he didn't back up the music from iTunes.
My mom also recently got her first iPod, so I have been working that for her from my computer, so we figured that we could put my dads music on my computer and my moms iPod (my dad doesn't have one) until his computer is fixed.
We don't know yet if his hard drive is completely destroyed and everything is gone forever or not.
If it IS destroyed forever, how do we get the music back? Do we have to repurchase it?
I tried authoriing his account on my computer, but 'check for purchases' won't let me do anything...
any pointers?

Just got the message the iTunes Store is not currently availabe after an hour of doing the same! AAHHHH

Can't Check for Purchases

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