Can't clear signature box (Acrobat X Pro)

Hi,
I have read some into this and have tried some different fixes with no luck. I had to re-image a person's PC who uses PKI certs. on a CAC to sign PDFs. Acrobat X Pro was re-installed and updated. The digital ID on the CAC is the same before the re-image and it validates. I went to ECA.ORC.com to update the HW4/5/signing certs. and had them jacked into Outlook (just in case it calls on that for some reason). The edit function under tools is grayed out and there is no "security" on the PDF. The customer claims he could right click the signature box and the option to clear would be there; it is not there now. What am I missing here? Thanks.

Below is what my customer saw but its for v.11 and he has 10 Pro. The Key mentioned is not even there in 10.
Digital Signatures
Data type
  boolean: DWORD value > REG_DWORD 
Default
null
Version #
11.0+
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cSecurity\cDigSig
Summary
Specifies whether to disable and lock the ability for a signer to clear their own signature.
Details
Possible values include: 
0: Disable signature clearing.
1: Enable signature clearing.
GUI mapping
The Clear Signature menu item which appears when a user right clicks on a signature.

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